WorthpointReviews of worthpoint.com

Response from WorthpointOct 7, 2021

Hello Jeremiah, Thank you for your honest review. We can assure you that we are not a scam, and we are happy to clear things up. WorthPoint does not sell any items. We are a digital research tool for any kind of toys, Marvel collectibles, sneakers, or sports memorabilia. We help people discover more about what they have and what it’s worth. In order to find out what your item is worth, we require a subscription to our database to utilize. You can research your valuables, but unfortunately we do not offer a platform to sell or purchase items. We want to make sure that you did not create a subscription in hopes of purchasing an item, as that is not the service we provide. If you have created a subscription, please reach out to us immediately so that we can resolve any issue for you. WorthPoint Team [email protected] (877) 481-5750

Response from WorthpointOct 7, 2021

Hello Janet, Thanks for your review. It’s great to hear that your issue was solved quickly and easily. We appreciate your continued business with us and we look forward to helping you with your searches. We’re always here to help if you need us in the future. WorthPoint Team [email protected] (877) 481-5750

Response from WorthpointSep 14, 2021

Hello Valerie, Thanks for leaving us a review. We apologize for the confusion, and have cancelled your subscription and provided a full refund. It is not our intention to mislead any of our users. WorthPoint is an online price guide. We show users what their items could possibly be worth by utilizing our price guide and research tools. Please reach out either via email at [email protected], or by phone at 877.481.5750 if you have any further questions. The refund was processed on 9/14/21. Please allow 3-5 business days for the refund to process. We look forward to assisting if you have any additional questions. WorthPoint Team 877.481.5750 [email protected]

Response from WorthpointSep 14, 2021

Hello Pamela, Thank you for your review. We’re sorry that you didn’t have a better experience with us. Our phone records indicate that you spoke to our team on 9/8/21, and had questions about the free trial and potential charges. We confirmed WorthPoint’s free trial as 7 lookups or 7 days, whichever comes first. Via the call, we were informed that you were anticipating a free trial that provided unlimited lookups for 7 days. The subscription utilized all 7 lookups allotted for the free trial on 9/4/21 and 9/5/21. There was no charge, and the subscription was cancelled by the user on 9/5/21. We can assure you that the account was cancelled, and the charges were not deducted. If you see any charges, please feel free to contact us. We work diligently to provide a great customer experience with all of our users, and take our customer service seriously. Please feel free to contact us if you would like to discuss your experience with our team further. WorthPoint Team 877.481.5750 [email protected]

Response from WorthpointSep 8, 2021

Hello Brian, We thank you for your review, and we understand your frustration. We apologize for any confusion that you may have experienced. After researching our records, we see that an account was created on 8/19/20, with the email address [email protected]. Once a user registers, they receive a "Welcome to WorthPoint'' email that outlines the free trial, which is 7 lookups or 7 days, whichever comes first. Also highlighted in the email are cancellation options, subscription information, as well as our contact information. Your welcome email was sent on 8/19/20. The free trial concluded on 8/26/20, and the monthly subscriptions were initiated. They continued to bill each month until it was cancelled on 8/30/21. We assume customers would like to continue with their subscription if there is no cancellation. However we provided a one month courtesy refund via a call with our customer care team on 8/30/21. We apologize for the inconvenience and please know we are always available to help if you have any further questions. Kind Regards, WorthPoint Customer Care Team [email protected]

Response from WorthpointSep 7, 2021

Hello Johnny, Thanks for your review and feedback. We appreciate you letting us know of your experience, and we are sorry about the miscommunication. Our records don’t show that email correspondence was sent from the name provided, however we’re sure if we chat with you, we’ll be able to research via your account information. Our goal is to serve our customers quickly, and your feedback helps us build on our goals and improve our service. Please feel free to reach out to us. We’ll be happy to investigate your case and provide a resolution. WorthPoint Team 877.481.5750 [email protected]

Response from WorthpointAug 25, 2021

Hello Sharon, Thank you so much for your review. We’re sorry to hear of your loss, and we’re glad we were able to help with your many collections. It's fantastic that we were able to assist you with what sounds like quite an undertaking. Thank you for your business, and please know we’re always here to help if you need us again in the future. WorthPoint Team [email protected]

Response from WorthpointAug 25, 2021

Hello Andreas, Thank you for your review and feedback. We appreciate your input and we apologize that you did not have a better experience with us. We found that there were two subscriptions created with the email addresses [email protected] and [email protected]. One account was created on 5/15/21, and the second account on 5/26/21. Both subscriptions were associated with the Value it option, which is 23.99 monthly. Once a subscription is created, an email confirming the registration is sent to the email address on file. The “Welcome to WorthPoint” email shares with the user the free trial, which is 7 lookups or 7 days, whichever is first, and the parameters of their subscription. The welcome emails were sent on 5/15/21 to the email [email protected], and on 5/26/21 to [email protected]. Subscribers can cancel at any time and there is no obligation to continue their access. Ensuring that our customers are able to reach us via email or phone is very important to us. While we are not able to find email requests from the associated addresses in your accounts, we want to be sure that there are not any issues with email transmission. Please contact us so that we can dig a little deeper and we’ll be happy to see if we can backtrack any communication requests that were sent. We understand that confusion can happen, so we have provided a one time refund for your inconvenience. Please feel free to contact us if you have any additional questions. WorthPoint Team [email protected]