RoviaReviews of worldventures.rovia.com

Best Company ever.

Through all my itinerary changes, all of the customer service representatives are being really helpful and gave me great solutions. Keep it up! Specially to Tabitha, today!

I booked a flight through rovia, two weeks after i booked the flight, My mom had a medical emergency. I tried to cancel it as early as possible tto avoid cancellation fee. But they still charge for cancellation. I've booked flights on other travel agencies and it's very much for them to accommodate cancellation. I tried calling again this month, coz I need to accompany my mom for her medical treatment. The customer service said they're still a cancellation fee, I told them that other agencies for where I have other reservations waived the fee. The customer service said the only waive the airline will waive the fee if a death certificate is provided. Wow. Just wow. Well I'm not looking forward to giving a death certificate just to waive a fee. I went ahead and cancelled it but bottom line, I will no longer use rovia anymore. Sure it gives you good deals, but it's consideration is also as low as you paid for. Being a member is useless.

We had charges show up on our credit card from this company. When we called and talk with them and told them what happened, they laughed at us. Horrible customer service and we have never ever heard of them! We would never use them after the experience we had with them!

Star 1) I love that I earn the travel commi$$ion on my travel. Star 2) I love the convienence of hitting the "Book It" button to secure my Dreamtrips vacation. Star 3) I love that I have a host on my Dreamtrips vacation. Star 4) I love the travel friends that I have made. Star 5) I love the experiences that i have shared with my family and friends.

AWARE AND DO A FAVOUR FOR YOURSELF AND AVOID THIS COMPANY I have to say the most useless customer care they have, which is clearly essential in a company life. You can call Uk. or Us. that does not matter, they are rude, and cannot help you in any possible way. Their booking site is a joke, way overpriced, and even them have no idea about how long is their cancellation policy!! When I signed up I`ve been told 60days, when I wanted to cancel they said its a month, so I asked if it is a month is it 30 or 31, or God forbid 29 ? The cc guy said I assume its 30… no problem here, some ambiguity, can live with that. So I left a complain, asked for a refund, and for a further appeal!! Took them about 3 months, they did not call, or email, no information what so ever for about a couple of weeks!! When I decided to get in touch with them ! I called every week, when finally managed to talk to a decent person who was able to deal with my case, and willing to take my complain further! I do not have to say that NOTHING has been done with my case so far, although I am at the point where I only wanted my signup fee back and forget about this awful company !! SO AWARE AND DO A FAVOUR FOR YOURSELF AND AVOID THIS COMPANY !!

Would recommend Novia to anyone, excellent!

I joined Rovia 4 years ago and it's been such a pleasure knowing I'm getting the best deals. I went on an all inclusive vacation in March with a bunch of perks included. I looked on other travel companies and for the same vacation it was at least 2k more than what I paid. Not to mention the kind of experience you get when traveling with this company. Its the only way I vacation now. l