Karla
Lousy Customer Service
I booked a cruise through Rovia, because I am a member of the company. I experienced absolutely the worst customer service with this company. I will not recommend Rovia to anyone. I called Royal Caribbean over several weeks to look for a D Category cabin (oceanview balcony), this morning, they had one available. I called Rovia, the people answering the phone can't help and "there is no one in the office" that can. Why have someone answer the phone, if they can't handle problems. Royal Caribbean had people in the office, waiting for a call from Rovia to change my cabin. I was told "send an email or do Live chat". I did those things. No response today on email and live chat couldn't help either. I called this morning because Royal Caribbean finally had a D category cabin available, Cabin # 9328. I told live chat that it was time sensitive, we had to jump on it. I called back several times, received bs reasons of why I hadn't heard from anyone. Seven hours later, someone with a better travel agent than mine, had already taken that cabin. So, there are no more oceanview balcony rooms available, unless another one comes available. Unfortunately, I will once again have to go through Rovia to get it changed - yeah, good luck with that. I was on top of this cabin change, Rovia was not. I called several times, emailed, live chat - Nothing was done. I feel like the travel agent that I trusted to take care of my travel needs failed me. I will not use Rovia for anyting else, I will not recommend Rovia to anyone.