LeAnna
Death of account holder-ridiculous cancellation policy
If I could give zero stars, I would. TERRIBLE customer service. My grandparents have been members for at least 20 years. After my grandmother passed, my grandfather continued to use the account until he passed December 2021. I notified them of his death immediately and we have been trying to cancel the account for 4 months. After they FINALLY accepted all the paperwork required, I was told I still have to go through the cancellation/exit process. This process requires me to submit further paperwork and can take 2-3 months to process. Also, they continue to charge until the account is cancelled and I will be required to pay all dues/fees in order for them to cancel. Our family member has passed away and we just want to settle his estate. He has always paid and been up to date on his account and they continue to try and get more money after he has passed. This is disgusting and I would NEVER recommend anyone to do business with such a tactless company.
