WootReviews of woot.com

Absolutely terrible customer service. They do NOT stand by their products, are impossible to contact and have no return policy as described. Avoid this company like the plague. Crazy bad.

I bought 4 products, 2 bottles of cologne, 2 clothes. Both clothes were junk, with Adidas labels. Both bottles of cologne were junk, had to send back. Still waiting for my money back. They received their packages(i checked w ups) but haven't returned my money, cannot call customer service, doesn't exist, and been waiting for email back for a week. DO NOT BUY FROM THEM, there are closer prices and u don't gotta deal with this nonsense. Amazon should be embarrassed, it's all u hear from woot is horror stories.

Another Amazon Prime member that makes the occasional purchase on Woot. I recently purchased a discounted Pool Vacuum but the item delivered was used, missing parts and defective. I immediately contacted Woot who sent me a return label but 10 days after I returned the item to UPS no refund and no response to my emails. They are part of Amazon and need to follow the Amazon return process.

Bought an Apple Watch Series 8, refurbished. Will not charge or turn on. Used every reliable trouble shoot feature possible. Beware, they only have return by pick up from your residence. I am not home during UPS hours due to work. Can't get anyone to answer my "chat" messages either. Pretty disgusted.

Lost $68.00 - Bought X-Box Game Pass Cards that ended up being unusable. Woot sent me codes for another geographic region that can't be redeemed in the United States. Of course, I reached out to support for which they responded: "We are sorry to hear about the trouble you have had redeeming your Xbox code(s). As noted at the time of sale, once you receive your download code via e-mail as the tracking number, no refund will be issued. If you continue having trouble redeeming your code, please respond with screenshots of the errors you are receiving as well as all steps already attempted. We will try to assist further at that time pending the issue you are encountering. We apologize for any inconvenience. We'd appreciate your feedback. Please use the links below to tell us about your experience today. Best regards, Gaurav U Woot.com" Sent Screenshots to no avail - they refuse to respond !! Woot is defiantly not right to not try and make customers whole.

Nightmare company. I ordered two head units for cars (cheap but decent). After the first one had delayed shipping I made the stupid mistake of thinking maybe a different model would ship faster. Long story short Woot refused to cancel my orders, and as of today they still haven’t shipped. Mind you my order was placed 6/4 (it’s been over a month). Their excuse was they can’t ship to my address with UPS.. despite the fact Amazon delivers to the same address all the time via UPS. I can’t tell if it’s a scam or what, I ended up having to charge back both transactions with American Express, the last I heard from woot customer service (if you can call it that) is over two weeks ago despite multiple recent attempts on my end. I strongly suggest you avoid Woot.com, the majority of their deals aren’t really deals anyway. They either sell hyped up trash or nice stuff but at a minimal deal (eBay is usually better).

I’ve been ordering from for about 3 1/2 years. The prices are awesome, but beware before ordering electronics. They love sending defective products. I’ve never had an issue with customer service giving me a refund for the defective item. But damn please make sure the shit work before sending it stop wasting people money and time.

If I could give WOOT a zero star, I would. I had the misfortune of owning a product that WOOT sells. It is a battery operated water tester, which appears with a photo on their website. It appeared that possibly the only way to change the batteries was to destroy the rubber feet that were hiding screws underneath. Before I attempted to do this I wanted to verify with customer service that this was the only way to change the batteries. I sent numerous emails to their customer service and support which were always replied with a form letter that had nothing to do with my query. After several times explaining the situation, I finally got a response that said they couldn’t help me unless I sent them an invoice proving I own the product. After several more emails I finally got a response that said to send them a link to their product on their website so that they knew what product I was talking about. I did send a link and that’s the last I heard from them. WOOT is probably the worst customer service I’ve ever experienced. This all happened between mid-May and beginning of June 2025.