WootReviews of woot.com

Extremely disappointed in Woot. I have used them for years, and in the past have had no issues returning damaged goods. I purchased a device with a long warranty. It broke, and I contacted the manufacturer. They said (and I quote), "Woot is not authorized to sell New Devices". Contacted woot as their product page explicitly calls out this LONG warranty, and they are saying it's a manufacturer problem. What the heck is going on with woot customer service? It's abysmal now - at least in this case.

Very disappointed! I ordered black shoes, got beige. Still haven't gotten it resolved and I have sent 4 emails. I did get a response with them asking for my order number despite using the "help" on the order itself.

I’ve been ordering from for about 3 1/2 years. The prices are awesome, but beware before ordering electronics. They love sending defective products. I’ve never had an issue with customer service giving me a refund for the defective item. But damn please make sure the shit work before sending it stop wasting people money and time.

Please beware of ordering certain products from Woot especially electric items. I've ordered 2 iPads 1st on 12/06/24, and 12/29/24 that were delivered defective I had to pay out of pocket to have repaired as the warranty they offer is full of crap!!!!. I just received 2 Karseell maca power oils ordered on 02/20/25 both bottles the tops were not fully closed. So I have one that is nearly half empty. What is the purpose of having a customer service department that you can never speak to anyone and have to wait to see if you will ever receive a response back from. Amazon needs to do better with who you third party partner with to provide better service to your customers. If we can use our Amazon account to pay for their products you should be able to assist with issues 😕 customers need to be corrected.

I purchased an iPad charger and base. It’s barely 1 year old. It overheated while charging and caught fire. I do not recommend this product.

I bought a NordVPN subscription from Woot. They took over a day to send me a digital code, then when it was finally delivered the code was invalid. Seems like fraud to me.

I was excited about my purchase, but after 20 days of waiting, my order was canceled because they didn’t have enough stock. It’s really disappointing that they charged my credit card upfront without ensuring availability. I expect better transparency and communication from a retailer.

I have placed several orders with Woot without significant difficulty, however, this last order, placed at the same time as other orders, sat and sat and sat, without being shipped or any notification of the order being delayed or canceled. The date it was supposed to arrive came and went, and still no notification from Woot about that order. Finally, the order shipped and is set to arrive more than a week past the original delivery date. There is no easy way to communicate with this company. Calling them is a joke, and sending an email is even worse. I'm quite disappointed that they take your money and then there is no further communication until THEY CHOOSE when to send the order to you, and it doesn't have to be anywhere close to the original delivery date. Sad that Amazon calls this a partner.