Get lost in translation, not in your bag.
Wool & Oak (woolandoak.com) has 361 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Marshall N.
Excellent customer service, high quality of products. Purchased a Nova bag and afterwards a Duffle bag. Was given full updates on the progress of the deliveries. Also dealt with my exchange quickly and effortlessly despite the time difference. Would recommend
Venissa T.
Very considerate and thorough with customer care and follow through. Highly recommend this product and customer service.
Erin C.
My shipment was delayed, but soooo worth the wait! Their customer service was consistent and thoughtful, providing updates on my order. The product is exactly what I’ve been searching for…so well made and so functional, truly designed with intention for/by a smart traveler. It has everything I need in a stylish “duffle” but with WHEELS! I’ll be ordering another one for my husband, thank you!
chad
I bought the brown large Nova bag and the brown duffle suitcase. These are beautiful pieces of luggage, clearly well made. The only thing I wish was different was the Nova bag has a gold zipper and gold finishings and the duffle has a silver bag and silver finishings. They both look great - but would be nice if they matched. Maybe that's just me - either way, definitely not a dealbreaker. You'll catch some eyes at the airport with either of these bags!
Ru C.
Zander was wonderful customer service. One of my items was to arrive late so he made sure I had the option of changing it to something that was not on backorder. I just waited. The other item was a gift for my husband's birthday and he kept daily email track of the item and checked to make sure it got there in time for his bday (dec 22) and that was great. Then when my second item came, he also kept track to ensure I not only received the item but that I was also satisfied with it. Overall shockingly good customer service from Zander.I truly appreciated it!!! Great company!
Yolaundra
Wool & Oak creates amazing luggage. The pieces are not only fashionable , but also functional. I love their pieces. I recently had an item become damaged and they were quick to make sure that I had the most wonderful experience exchanging the item. I couldn’t have asked for better customer service.
Shirley P.
I am a repeat customer of Wool & Oak...bought the backpack, 2 duffle bags and most recently the duffle suitcase. Placed the order on Dec 7 (this was a high demand item for which I received an email about inventory. No issues there...however when the item was ready for shipment it was going to arrive on Jan 6...I needed this item for my cruise (Jan 4) so that Jan 6 delivery was not good. I immediately sent off emails to customer service and the co-owner of the company. I am happy to say they were SUPER RESPONSIVE and modified the delivery which I received on 12/31. Am I happy? You bet!!! Super happy. Very appreciative of the quick resolution and responsiveness. I, 100% love, love the quality of the products...great leather. I get compliments all the time on my luggage set!!! Thank you Wool & Oak...Thank you Cynthia!!!
Fran
The bag I ordered was a beautiful product, but the size wasn’t right for my needs. The whole return process was pleasant, seamless, and quick. They were very professional. Great experience I’ll be back.
