Wool & OakReviews of woolandoak.com

Great customer service , thought it takes a while to get things moving , at the end , they are responsive to customer needs and fulfill there commitment , great product

I bought the duffle suitcase first, used it for a three day business trip and was honestly so impressed - it’s the most practical piece of luggage, and it looks elegant! I then chatted with customer service as I really wanted the Nova carry on in addition, so that I could do longer trips with just carry on luggage (and wrinkle free clothes), but needed it quickly. Such a stress free process! Got my bag, received a follow up email to ask if there is anything else I need, and I can’t say enough about the quality of the leather! I was on a full flight and the overhead bins got loaded tightly -not a single scratch! The best luggage I’ve ever owned (and I tried it all, including Tumi).

First class. Every product I’ve bought from them has been of the highest quality, worth waiting for and worth every penny. Great attention to detail & Beautiful craftsmanship. In a world where most rush through life without sufficient focus on true quality, it’s refreshing to engage with a company that cares. Fantastic & responsive customer service too. Zander at customer services has been a pleasure to deal with. Well done wool & Oak. Keep up the good work.

I ordered the Porto 14” on December 18 with a four-week delivery estimate. It has now been pushed to April - four months for a premium-priced bag. I was fed repeated “3–4 week” timelines that kept moving, and only after repeatedly pressing them did they admit the real restock date. Offering just 15% off after missing the original timeline by months is terrible. If you charge premium prices, you should deliver like a premium company, not screw over your customers. All of their customer response emails were clearly written by AI. Horrible experience!!

The travel bag is value for money and the service after sale is excellent I had a small problem but they handled it very professionally and smoothly. Thanks a lot Miss Cynthia for your service and support.

I couldn’t be happier with this leather duffle bag. I purchased it as an anniversary gift, and it exceeded every expectation. The craftsmanship is absolutely exceptional — the leather is rich, durable, and beautifully finished, and you can immediately tell it’s made with great attention to detail. The stitching is flawless, the hardware feels solid and high-quality, and it has the perfect balance of rugged and refined. Beyond the product itself, the customer service was outstanding. The team was responsive, helpful, and genuinely cared about making sure everything went smoothly. The online payment process was quick, secure, and incredibly easy, which made the entire experience seamless from start to finish. It made for a truly special anniversary gift, and I would highly recommend this bag to anyone looking for something both meaningful and beautifully made. Worth every penny!

I purchased the Wool & Oak NOVA Large Duffle Bag in black leather. This duffel is beautiful, durable, easy to pack and travel with for short to medium length trips.

I’ve been a one-bag traveler for over a decade, and during that time, I’ve tried numerous backpacks in various sizes. I’ve had my eye on Wool and Oak bags for a while, and I finally decided to purchase the Duffle Suitcase. It’s stylish, well-constructed, and the perfect size for my needs. I can easily carry enough clothes, tech, and an additional pair of shoes. This has quickly become my go-to bag for all types of trips. However, after two trips, I encountered an issue with the shoulder strap. Since the bag was still under the 1-year warranty, I reached out to customer support, and I received a response within hours. I filed a claim, and my replacement arrived within two days. No matter how great the product is, having an excellent customer service team is what truly defines a brand and company.