Wool & OakReviews of woolandoak.com

I cannot say enough about how wonderful this company and my luggage is. I needed to help with a discount code and it was addressed very quickly and the customer service person Zander was most helpful. Customer Service is actually top-notch. He stayed in touch with me all throughout the ordering, shipping process. It was shipped and delivered very quickly. This bag is absolutely gorgeous. I was very hesitant to spend so much money and I don’t know why I even paused. It’s genius really and I’ve been traveling quite a bit lately so I’m very eager to use it. I got the matching packing cubes. I’ve used packing cubes for sometime because they help everything stay organized, but these are so much better. It was delivered beautifully packaged in a flat box and I immediately took the tissue paper off all the hardware zipped it up and put it together. Tried it out with some clothes and I couldn’t be more excited. This is a wonderful company and as soon as the small duffel comes available in sand, which customer service informed should be within a few weeks, I intend to purchase that as well. You can not go wrong with this bag.

High quality well designed product with the durability for someone who has frequent business travel. Fits nicely in overhead with durability to check if needed. Even better is their amazing customer service! Responsive helpful and efficient!!! This is my go to gift for friends family and clients.

I have purchased an average of 5 suitcases per year for the last 15 years of high frequency business travel in search of a carry-on that would accomplish HALF of what my new NOVA garment/duffle does. I am so happy I have already bought two more for family members and recommended it to multiple strangers. The quality is superb, and everything has a place with unmatched flexibility.

By far the person who made this experience five star worthy and smoothless was Zander. I had a question about the weight of various items and a restock in a color I wanted. Zander provided a very thorough response with all the info I needed. Am very impressed with the customer service of this company.

My whole experience has been amazing. Zander with customer service reached out to make sure everything was perfect. I love the bag! Can’t wait to use it next month! I highly recommend this company & bag.

I selected a five star rating and I haven't purchased anything! The service prior to my purchase is next level! I wish all of my shopping could be this inclusive, professional and attentive. Other retails should take notice of how Wook & Oak treat people before they become clients. Will follow up with a product review once the midnight color is available!!

I absolutely love the quality and structure of Wool and Oak Luggage. I have the Large Duffle and the Backpack and it makes the perfect travel duo. Stylish but very practical in size especially for Air travel.

I have been a customer of Wool and Oaks for a least a year. I have purchased most of their products the Nova, the Duffle Suitcase, the Wings; the Toto and the Porto (I travel frequently for business). You don’t really learn about a company’s customer service when you are purchasing a product or when things are going good, you learn about it when there is a problem. I recently had a problem wjth a zipper on my Duffle. Their customer service was simply outstanding. They responded promptly, they followed up regularly and quickly, even at their own initiative to check in and make sure I was informed about next steps or just to see if I had any questions or needed additional help. That is highly unusual these days and truly appreciated. My proble was quickly and easily resolved to my satisfaction. I am extremely happy with their products and to be their customer.