Woodforest National BankReviews of woodforest.com

This bank is a absolute joke. They are holding my money hostage while I have bills due this is a travesty. Never had these type of problems from a bank over 2400 dollars on hold for a transaction that's been paid for over a week now. I keep calling and everyone says the same stuff. 24 hours when I check after 24hrs still nothing these guys suck after this this bank account will be left a stray

Irresponsible. A cell phone company ran a Unauthorized debit card transaction from my checking account over $2300.00. I completed the fraud paperwork twice and was told there was nothing they could do by the branch manager. No effort was made on the part of the bank to return the UNAUTHORIZED funds to my account. This caused me considerable harm and inconvenience. I bank elsewhere and suggest others do the same. Shop around - there are responsible financial institutions out there.

Me and my husband shared a account t at woodforest. I lost my husband due to covid and some one in legal thought we both past and froze my account with my life insurance money. They have not heard the end of this. I will be contacting a attorney for emotional distress.

I banked with Woodforest for over 14 years without issue and this past year has been a nightmare. They have charged me over $5000 in just the last 3 months with Overdraft fees and NSF fees most of which were caused from their own fees. They would show an available balance then the next day charge an overdraft for an item I put through. (Which I might add I don't even have on my account.) I would call they would say a pending item fell off but then ran back through. Then they would kick out anything pending to cover their fee and charge me an NSF fee on every charge they kicked out. Then this past week they canceled my bank cards and are now closing my account without notice prior too stating that my account "has been flagged and is being closed for suspicious activites realted to unallowed usage per banking guidelines." Unsure what that even means considering I've never used it for anything other than paying bills, and making purchases which is what I thought a bank account was for. Completely disgusted that I have wasted my time with this bank through these years.

By far one of the worst banks I’ve ever had to deal with. From bad customer service all the way up to going back and forth on FIVE different occasions something was happening that they couldn’t fix. They do NOT care about their customers nor how to properly run a business. Save yourself a hassle and find a bank that’s going to care about you and the problems that may occur so they can help, unlike Woodforest. Would not recommend to anyone.

Woodforest is a terrible place to open up a account their fraud department allow someone to write a hot check of $1000 out of my account and clearly the check is not even signed in my name. This how dumb their fraud department is the person who wrote the hot Check wrote the check to himself and signed it in his own name and Woodforest allowed the check to go threw. I call customer service to get them to credit me back my own money back to me but they couldn’t get it resolved. I had to go threw hoops a dreams to get no answer to why it was so easy for this person to take $1000 out of my account. I have been a very loyal customer to Woodforest for over 10 years and all I ask them to do is to credit me back my money that was easily taken out of my account. I truly advise not to deal with them. I really don’t want to give them any stars. It’s kind of embarrassing when you go to the police station and give a report on someone has be wrote a hot check and doesn’t even sign it in the account holders name. I mean the officer was laughing their socks saying “how did your bank let that grow threw”. So please be careful with this bank.

withdraw money from woodforest bank atm machine from my wife atm card. i when to the teller at the bank and ask to deposit this money into my woodforest checking. one of the twenty dollar bill was missing a piece . he refused to accept this bill. this came out of there atm machine right next to the teller window. i show him the reciept he still refused it.

Worst bank in the history of banks. I have been banking with them for over four years now and since right before Covid I have had nothing but problems. First they charged me a $32 fee because I was a one cent overdrawn and that same day that it posted I went to the bank and they still refused to reverse the fee over a penny I should’ve learned my lesson then and close my account but of course I don’t listen to my intuition. My second issue is the fact that someone all the way across the United States used my debit card for Uber which we don’t even have around here and charged over $300 since it happened on a Sat. and no one answers the phone after hrs or Sunday I couldn’t report the fraudulent charges So Uber just kept racking up the charges while I’m waiting to get a hold of somebody. it’s impossible to get a hold of anybody over the phone.And they’re automated System sucks it never understands what you say or what you need and every employee is pretty much rude. Save yourself the hassle and headache and skip this bank, find one that actually has a decent customer service and cares about their customers during this awful pandemic that has already put a strain on everyone. We don’t need you charging us outrageous fees we got enough problems already