Woodforest National BankReviews of woodforest.com

This is the absolute worst bank I have ever seen little lone had to deal with. I cashed a check for my daughter and they refused to deposit it in my account, I have never heard of a bank refusing to do business with a account holder. They sit on your money for 2 weeks when you make a deposit have poor customer service and the tellers all seem to have bad attitudes. I'm done with this bank only reason I switched was because of the number of branches and ease in fixing one if needed while traveling. I will go back to stuffing s mattres before using this bank again

Iam new to handling money my wife did it for me so now iam learning lol and wood forest has had there hands full trying to teach me better ways, iam a little hard headed so I was talking to an officer one day at wood forest and she said Mr Ruff you have a very large amount of over draft fees we were soaking about a defrent matter but that cauth her eye she said let me see if I can get some of these over drift fees retired to you now remember this just popped up the young lady refunded me 200 dollars that blind sided me I dident ask for this it was a gift they never scold me there there to help me I'll be with time untill iam dead

So much trouble with this bank. From depositing money to my account and taking money out my account without my consent or even knowledge to most recent having to dispute unauthorized charges to my account in which it caused my account to have around 6 over draft fees!!! Now being told I can not even have the 6 overdraft fees at 32 dollars each credit back to my account at all until the 10th business day from the day I disputed it??? Common sense should let these people know that I would not willingly my account to be overdrawn 6 times in a week causing my account to go into the negative?? I understand thier need to investigate but atleast credit back the overdraft fees?? I NEVER had any trouble like this with any other bank account I have had. I have only been at this bank a little over 2 months and the very first week I opened the account I had trouble and now here I am again.... not to mention the customer service agents are very unprofessional!!! They are rude and have little knowledge of any questions I ask!! I'm very unhappy with the way this bank treats their customers. After I get my money back I'm taking out all my money and closing my account!! This is a horrible bank and I do not recommend anyone to open an account here. They seriously are terrible!!

I love woodforest bank i have been with them for almost 5 years its never a long line. They are super nice I love that I always get a email every morning telling me what I spend and where and how much I have I love that ❤

I'm in Texas and I've been with Woodforest for a lil over 5 years. I love it! I made bad decisions with finances when I was young and went to Woodforest hoping they'd accept me. Of course they did and I've had ZERO problems problems. No hidden fees, easy to use app, great personal service. This isn't a second chance bank that looks down at you for being there, this is a second chance bank that runs just like a big name bank and at the same time teaches you ways to be more efficient with your funds.

Employees need to be trained I go into the center (1960/Eldridge) they are so opt to tell you about online banking but fail to help you set up infi needed to access the app. This has caused me to have 2 NSF funds cause I thought I could access the mobile app. Nope,I have none. They are quick to recoup money but half ass on service. LORD! Just HORRIBLE SERVICE! INSIDE REPS/CUSTOMER SERVICE

Unless you have money to throw away, I would not advise you to bank with Woodforest. I had both accounts with them. Although I achieved and maintained the minimum balance, they kept charging a monthly fee to my savings. They would also manipulate data, to make a reason to charge me NSF/return fees. When I received my 2nd stimulus check, they would only allow me to withdraw $500 of MY OWN MONEY. Also, when I lost my drivers license, I went in with my old one, my temporary new one, and my veterans ID. They still refused to allow me to withdraw from my account. I did not have a debit card for that account due to their $15 fee. Today I used my card to buy gas and make some copies. Hours later, I went to the Dollar General, where my card was declined for a $9.90 purchase. Although I have over $500 in my account, Woodforest was suddenly declining my transactions. Several hours later, they sent me an email that someone attempted to use my card at a totally different gas station, for the amount of $0.00. What?? Since they are not available (by phone or in person) on Sundays, I will have to wait a couple of days to speak with someone and access my money. Although my debit card had not left my sight, they cancelled it, and said I would have to pay $15 to get a new one. I am sure that this is just another one of their scams to induce more fees, or retaliation for me closing the savings yesterday; but I will be closing the checking as well (although they will charge me a $25 fee.)

I have never had a problem with them had them sinc 2013 and they're always prompt in responding to me.. so not sure why others have problems..