Woodforest National BankReviews of woodforest.com

Whoever that lady is that answers the phone for customer service, I believe her name is Georgina. She’s very rude, I was asking a question about my card and she sounded annoyed and hung up the phone on me. Very unprofessional.

Terrible bunch of thieves. Makes me wonder how crooked is Walmart to allow them to do business in their stores. They must be getting one hell of a kick back. They took $30 from $100 l opened the account with because l didn't make a deposit soon enough. If they have banks in hell, that's where all their employees will be!!!

Worst bank ever.

I attempt objectivity as a former banker however this business seems to be a startup. I am an advocate for diversity but I cant count how many mixups i have had with customer service because of language barriers. I cant help but think their employment of minorities is for tax credits & lower wages primarily. Not for the sake of diversity and equality because in fraud, claim etc., there needs to be clear communication however after 6 interactions, I have yet to speak with anyone who understood me nor I them without restating the facts several times. Their ATM's are basically useless and their practices require serious review. They lock my card and notify me days later after i have been embarrassed repeatedly by failed attempts. I am happy they want to secure my card for out of the norm transactions but such drastic measure and poor communication is not the way! I was leary since I could only find them in Walmarts, a store I abhor however I gave them a shot. I planned to open a cd account but I would never considering how they handle a basic checking. And lets not discuss the odd fee template they assign. Not the best people unless you cant get an account anywhere else

I have been a Woodforest customer for over 15 years and they used to be great, now they are absolutely horrendous. It would take me hour to write up all the issues that I have had with them in the last 3 years. And it culminated with them canceling my corporate account after opening it due to some 'system failure'. I am talking to my attorney about action that I can bring against them, They have cost me much grief, finances and problems. Sad, sad sad. Great bank gone really bad, I mean really really bad. I will say there have been some great employees but as I said today to one of them, "It's not you, it's just that you work for a crappy bank!

this bank is a joke they do not run a professional business i have tried for month to get access to my online banking called customer service its waist time and money . go anywhere but this bank.

An employee at 12620 Woodforest on 12/29 accused me of committing fraud after I deposited a cashier's check in the ATM the night before. I'm a long time customer there with two accounts, personal and business. It was a cashier's check that came from First State Bank in Clute. It was a gift from my family member. The check didn't show up at all, no sign of a deposit on my account. She told me that means it's fraud. I told her it's not fraud. She insisted it was fraud. So I asked her to please give me my check back. Two ladies looked in the ATM and said it wasn't there. They were lying. I asked them to look again and they suddenly found it the second time. There were only two people working there and I didn't get her name, but she is the only Hispanic woman that was there at 9:00 a.m. on 12/29. The security guard woman was trying to intimidate me when she overhead everything. She still insisted it's fraud for NO REASON. She didn't even try to verify it before accusing me of being a CRIMINAL! I asked the teller to verify the check. Instead of doing her job on her own like a normal person, I had to ask her to verify the check. She googled and called the WRONG bank and said it can't be verified, it's fraud. The bank's phone number is ON the check but she didn't call it and she could've confirmed the number by typing in the CORRECT bank name and address on Google, but she didn't. I have the receipt for my cashier's check and I called them and it was immediately verified. She didn't want to give me my check back. A $4,500 dollar check from my relative who is a high profile successful commercial real estate developer and the check was from his company with the company name on it! This worker is telling me I'm trying to commit FRAUD. She actually believed that she could ROB me of $4,500. She refused to do any part of her job correctly or professionally. She is not only unhelpful, she is extremely rude and accusatory. She is completely INEPT and INCOMPETENT to be employed at a BANK. This type of personality should not be employed at a bank and accusing customers of being CRIMINALS! Just because she is CLUELESS, doesn't mean she can accuse the customer of any wrongdoing. I finally was able to get my check back after much back and forth, and went to the other location at 13301 East Freeway. The person who helped me is named Dora, I think. She is smart, helpful, extremely professional. She knew exactly what happened. She said the ATM mistakenly denied it. She immediately called the correct bank and verified it. Something that was so simple turned into getting abused, belittled, intimidated and accused just because that person doesn't know how to work at a bank.

I opened an account here because at the time it was in a convenient location for me. I've kept it because Woodforest's customer service is top-notch. It's like a small town bank with a personal touch, I always communicate with actual human beings when I call or email. The tellers at my branch are stellar. Also, Woodforest has strong privacy and security protections that I appreciate very much. Also love that they keep evening and weekend hours, it's so convenient. Highly recommended if you want a bank with convenient hours and great service.