Woodforest National BankReviews of woodforest.com

Woodforest National Bank Has Been The Best Bank We Have Ever Had. Customer For 13 Years. Thank You!!

I'm changing my review thanks to the amazing branch manager who assisted me in resolving my issues. She went above and beyond and did it all with a smile on her face. Thank you so much, Sydney. The process wasn't pleasant or necessary but it has been resolved and that goes a long way. I had my first direct deposit held for address verification on December 28th. The branch manager informed me that my account was closed on December 22nd, however, my lease agreement was received when the account was opened and my deposit was accepted on December 27th. I was initially told that it was only a hold but my branch manager could override and distribute my funds so that my family could eat and pay rent. After several days of back-and-forth and waiting for the branch manager, I went to a sister location where the manager was very helpful, but couldn't help me since it had to be done at the branch where the account was initiated. Unfortunately, the branch manager was on vacation all week, leaving me in a difficult situation. What a way to start my New Year!

Worst customer service ever. Went in to get a cashiers check and got told I have to pay a 10$ fee (never had to pay before). Even after agreeing with the fee the woman still tried to have a disagreement with me even after the matter was over. She was very unprofessional and on edge. I had to ask her if we could just proceed with the transaction. She definitely needs more training.

Wow, thank you Woodforest National Bank for having your call center at India. Now I can’t understand customer service with the thick accent 😒

WORST BANK EVER !! Do NOT BANK with Woodforest !! Woodforest stated my account was closed but yet when a deposit popped in they took $564 then when I called & stated “I thought the account was closed” they claim money was owe for the overdraft but yet if the account is closed how can money be even accepted?? I’ll NEVER bank with them again .

I wish i could not give a star this is the worst bank ever spent 6 hours trying to get in contact and no one answered after they froze my account for no apparent reason and yet they still are holding my money.

Great service. Money orders and can make deposits at Walmart cash register.

Worst bank to have a business account with. They actually make it hard to give them money when depositing checks and when you need to make a withdrawal of anything over a mediocre amount they have to "order" your cash to withdrawal. I can't speak for all branches but mine is a revolving door of managers and associates who don't seem to have a grasp of what they are doing. Sadly, I have been with them for over a decade and it just gets worse every time I have to step foot in the branch. My suggestion to anyone considering opening either a personal and or business account is to go elsewhere. Just to unprofessional and unpleasant to continue doing anything with.