Woodforest National BankReviews of woodforest.com

Awesome at check cash advance

Very poor customer service. Tellers have an attitude that they could care less if you close your account and take your business elsewhere. When I asked to speak to a manager, I was told there isn't one on site and would have them call me. After leaving my number a "market manager" called me and pretty much had the same attitude. She basically told me that her teller would never speak to me the way I reported. I am closing my account as soon as the branch opens this morning.

I've been with this bank for some years now and are very happy with the service that I receive. Extremely friendly and professional service by this branch. I fully recommend coming here for your banking needs! I look forward to going to this branch once a week to handle all of my business and personal needs. All my drivers (all but one) have joined the Woodforest bank family. Ciji, Aieleia, and Alexis are all a pleasure to talk to while they are handling your transactions. Personally, I like the Woodforest bank service very much. Thanks....Mrs. Johnson

If you want problems, this is the bank for you! They refuse to fix their website, it's been months and I still cannot log in. Out of the blue it stopped working, I'm told I have to drive to a branch to change my password which is supposed to fix the problem of their website not sending out authenticator codes. You get a discover debit card, that not everyone accepts. To get the MC debit card you have to wait for a week or two, and maybe have to pay for it if you want to replace the crappy discover one, then they choose the pin number for you which cannot be changed. If you forget it, you have to pay for another card. If you start a new job try to cash your check, you must deposit it, and then wait for 2 weeks for your money. They tell you a few days, it's 2 weeks every single time!!! They do not accept Zelle, unless you get the MC, which again - you have to wait and pay for, and the pin issues. I have been dealing with this joke of a bank for several years now. I have other accounts at other banks and never have these issues. I need to get the hell out of here. It is so frustrating. This company is so far behind in technology it's laughable. What kind of bank operates like this in 2023??? No wonder they are in Walmart - they are cheap, generic versions of a bank.

My husband has woodforest and we luv it could be a bit better but other than that we luv this bank..

My husband and I both have checking accounts at Woodforest National Bank. We make transfers often between these two accounts. He has recently broke his phone and we were unable to make transfers. As luck would have it, I overdrew our joint account. He was able to call the bank and speak with a wonderful woman named Nicole at the lafayette, Indiana bank branch. She was able to initiate the transfer between our accounts so we were not charged overdraft fees. We've had these accounts for 15 years. I have always appreciated the fact that we are able to handle any difficult situations with these accounts easily and stress-free. Thanks Nicole you made this situation easy to deal with.

My wife and i have had our accounts for many years now. The one thing I don't care for Is that they shut down our local branch, forcing us to burn excessive amounts of gas to go to a dangerous neighborhood that they call a local branch. It is in no way local guys. Other than that they are great.

I am putting Woodforest Bank on blast for the shady dealings they have done which could cost my daughter jail time. To explain my self my mother is in a nursing home. My daughter is over her medical and her money so she can get my mothers bills paid. She went to court to do it legally and have signed letters from the court/judge stating that fact. She is allowed to write checks on my mom’s account to pay the bills. Well WoodForest Bank has/is not allowing her to do it, even after my daughter contacted the Judges office and they contacted the bank sending the documents proving so. A reasonable person would assume since the judges office contacted the bank that my daughter could go ahead and pay the nursing home with a check now. The bank froze my mom’s fund’s and refused to pay the nursing home. This has been going on for MONTHS. The nursing home has not been paid. My mother has over 8000 in her account now and if medicaid does an audit my mom will be kicked out because she has to much money in her account-all the money belongs to the nursing home☹️ and you probably guessed it, the bank refuses to release the funds to the nursing home. Now my daughter is looking at being arrested for writing hot checks to the nursing home…..Facing real jail time. The bank tells my daughter, face to face, that they never froze my mothers assets calling my daughter a liar. My daughter gets proof from the nursing home that they did and yet my daughter is the liar once again all the time still facing fraud charges that should not be. So she goes up to the bank to get the money in person in cashiers checks. The bank will only allow her to take 1,500 out with 8000 owed to the home. There’s a kicker to this, my grandson is in the hospital. They can’t get his pain manageable-pallet of care has been called. Of course my daughter is besides herself with grief and now facing jail time???? What is wrong with people????? The bank has been us over for 9 months!!!! Its very real that my mom could loose her home, my grandson dies and my daughter goes to jail behind a bank committing fraud. I will not say what I am prepared to do but I would love banking laws/advice to help my daughter with the situation to at least take this off her plate. She should be in the hospital with the baby and not worry about the theft occurring from the bank. Anyone with advice?