Woodforest National BankWoodforest is a community bank built upon the needs of the customers we serve. We are committed to earning customer loyalty by offering the highest level of customer service as well as competitive products and services by employees who are fair, responsive, and professional.
Woodforest National Bank (woodforest.com) has 300 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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300 approved reviews, newest moderated first
Carole
Worst bank I have ever dealt with. Slow tellers, no customer service, this bank is a joke. It's unimaginable how horrible they are. Unprofessional, rinky dink, run bank. It's run by the 3 stooges..
Response from Woodforest National BankMar 5, 2024
We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to [email protected] so we can look further into your situation.
Kimberly B.
Would give negative stars if possible! I had transaction flagged as fraudulent I called to confirm transaction was legitimate and they verified all my information asked inappropriate questions and then stated women get scammed and refused that transaction with Apple Pay, venmo and cash app! transaction was to my son!
Response from Woodforest National BankFeb 13, 2024
We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to [email protected] so we can look further into your situation.
peter T.
GOOD BANK NO ISSUES WISH THE INTEREST WAS A LITTLE HIGHER ,ON SAVINGS .BUT WILL STAY WITH THEM THEY ALWAYS EMAIL ME WHEN A CHANGE IS IN MY ACCOUNTS
Response from Woodforest National BankFeb 12, 2024
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
C. S.
This bank in Marshall, Texas is extremely convenient and helpful. I know all of the tellers, and I have never been helped and cared about by so many people. Their service and dedication to finding creative ways to solve your problems is phenomenal.
Response from Woodforest National BankFeb 1, 2024
Woodforest is dedicated to providing quality customer service and appreciates your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
Eric F.
For some odd reasons Everytime i use my Venmo or cash app, they are quick to lock my card and call it fraud
Response from Woodforest National BankJan 22, 2024
We'd like to gather a few details. Please send an email with your contact information to [email protected].
Marcella S.
Went to WalMart in Lexington, KY (New Circle) to use the CoinStar to cash in some change, which was out of order. I don't have an account with Woodforest, but asked the teller, Ernesto, if he would mind cashing in the change for me. He was very willing to help, despite my not having an account and the fact that it was time-consuming to roll some pennies. Thank you Ernesto, for going above and beyond!
Response from Woodforest National BankJan 16, 2024
Thanks for taking the time to share this with us! We'll certainly pass along your compliment!
Sharon C.
Woodforest is the best bank that I have ever dealt with! Customer support is always very supportive and they know what they're doing. When there are funds that are to go back into my account I'll only have to wait like one day. I have been with this thing for over 10 years and I will never leave them.
Response from Woodforest National BankJan 16, 2024
We are excited that you are pleased with our service! Thanks for taking the time to share your experience. Thank you for banking with Woodforest!
Marufa R.
Poor communication/ bad customer service.
Response from Woodforest National BankJan 12, 2024
Thank you for taking the time to share the details of your recent experience. We'd like to take a closer look into what happened. Please send an email to [email protected] with your contact information.