Woodforest National BankReviews of woodforest.com

They are always kind ,help ful ,quick and fix problems so much better then last employees and far and above her job is Nickie she is awesome

I have been with Woodforest bank for 5years, I’ve had 2 unauthorized transactions and the bank would not refund me any of my money back! I had $700 stolen through cash app, they denied the claim saying I had did transactions through cash app before, not to the thief, but because I used it! I closed cash app, no longer use that. Now,I’m battling PlayStation charges, over a hundred and something dollars. My daughters account was hacked, I was watching the transactions and couldn’t turn my card off as I should be able to! Went to the bank, filed a dispute and was denied again. I had to call Sony and have her account unlocked, her online id and passcode was changed by who ever the thief was. I am 51 and work for an insurance company, we try to pay ppl there hard own money back, not deny them! I’m looking to file a complaint outside of the bank. Thinking about contacting the media, just at my age, I like to keep things simple! Oh, I called in after I got this decision and got a manager who told me she wanted to see me get my money back and to dispute it because the same thing happened to her with her kids, we’ll see what happens, if not I’m calling 12 on your side or channel 6 investigators.

This bank is insane!!!! I had checking account w/ them years ago & remember why I got rid of them!! Always a mess!!! I have provided a positive ID w/ my correct address. They back have an address that I have no clue where or why it came from. I have walked into MANY branches and have ask that they correct the address. (I am a traveling Medical Professional) This bank keeps updating my mobile access only and NOT the actual bank account. So, I have bank statements with the correct address that the bank cannot, but I can see on my mobile online banking!! I have a crippled debit card because of this bank's constant incompetence!!!!!

I had lost my wallet on vacation. Leslie from the Spring Hernandez was awesome. I have several accounts and she was able to stop the panic in me. Great customer service.

Best Bank experience and I changed banks but I'm headed back. Best for overdraft protection and you can overdraft quite a bit as long as you have direct deposit.

This Bank treats their customers like garbage. Besides the staff being super ghetto in the Rochester location on chili Ave.. Once my debit card quit working and they tried to make me pay $15 for a new one. I kept refusing and telling them it's not my problem. It's their problem and my card magically began working right there at the checkout! Fast forward, I lost my debit card. I live nowhere near a branch anymore. The third world rep kept telling me to come into the bank. Unable to comprehend that. I live 6 hours. Finally agreed to send me one in the mail and told me it would take 2 weeks. It never showed up. That was about 6 months ago. I just never bothered getting another card because I'm tired of wasting my time. They don't use zelle. They took 6 days to transfer funds from my bank account to my PayPal account They force you to use their own in-house system for sending cash which takes 1 to 3 days to clear. Just now they canceled a payment which I have made to the same person repeatedly from the same account with the same account details. Locked me out of my account and told me to call a number where they're closed. They're not open on the weekends so I hope you don't need anything, ever and you just won't access your money. Then the third world reps will be clueless and uninterested and what you can expect is the worst possible result. If you get your head around the fact that the customer service is absolutely awful like the worst. Actually! You can deal with the phone call. Be prepared to have your time wasted and get transferred around for simple answers. It's like talking to bad human chatbots. I hardly ever use this account anymore because of how terrible the hank treats its customers. They should just keep it real and have a slogan that says at Woodforest Bank, we hate our customers and it shows! Come let us lock up your funds and make them unavailable for days to weeks while we lend it out to other people with bad credit and maybe when you need it next week we'll have it. Or maybe not. UPDATE: Woodforest customer service has improved greatly. The last few encounters I have had with customer service reps, who by the way are American, have been polite and professional. They even made it a point to call me by my last name which is much appreciated. I'm upping Woodforest to three stars because they greatly improved their customer service

I opened a new account online and never received the debit card. I went to a physical location only to be told the only way to fix it is to pay for another debit card with them. I try to call for an overdraft issue only to have them hang up on me in the middle of the call. They have removed the services that have made them worth opening the account in the first place and every time I need help, I get poor customer service. I was even told by one location when I went to deposit money that the Walmart money center can do deposits for me and sent me that way. They were open and standing out front. Why couldn't you deposit my money into my account with you? Why did I have to go to a 3rd party? Everything that was such a bonus with them when I opened with them years ago are not even offered anymore.

Got kicked out of a bank for nothing. Did nothing. My damn did it all. Along with his damn friends. Yes I did nothing but asked questions. Don't even sign up. Poor excuse if a bank.