Woodforest National BankReviews of woodforest.com

After having numerous businesses declined my debit card with Woodforest. I did call and was of no help because they kept telling me that there are no holes or anything on my card which I already knew. I was told my last transaction went through, which is true, but the one that I just Processed was declined. In Indianapolis, there seems to be quite a few businesses that have this issue and no, it’s not the business. I believe it’s an IT issue with Woodforest. For some reason they ignore it so I’m forced to find a better bank. Thank you.

Their customer service could improve by having better fraud protection and an actual 24/7 hotline.

My bank account was compromised, Shakeena Bellinger at the Stroudsburg, Pa branch went above and beyond to help me, she was knowledgeable and caring, leading me step by step what to do, she is a credit to your company.

I have been with the Woodforest Bank in Wylie Tx. The people are always very helpful and very friendly. They always address problems that may come up with professional curtsey. They feel like family.

I've been with Woodforest for many years & highly recommend them. One hiccup, which was really more of a misunderstanding since 2017, so I can't complain! I only wish we had more branches in Texas. I moved here from Ohio where they are in almost every Walmart (which is why I chose them - convenience with my former work schedule) and here I have to drive 70 miles to the branch. I will say though, on the rare occasion I have to travel to the branch in Mexia, they have been extremely kind and helpful.

The bank is GREAT, alway has charity events going on. Friendly and very nice employees, the kind that remember your name and are happy to see you and help you out. Bank is TOP CHOICE for all your banking needs. Yall are # 1!!!!

I am not disclosing location. But I've banked with woodforest for a very long time And I always have good experiences. But today, I walked up to one person ahead of me while 2 workers waited behind a door. Another lady then walked up and waited behind the 2 of us. The ladies came out from behind the door and the first lady helped the first customer in line. The manager then helped the 3rd lady in line, who was behind me. I don't care who you are this is a business and good customer service matters. If anything it's called plain decency. Please do better. She may be a regular but so am I. I have been banking with woodforest for over a decade. Is it not first come, first serve anymore?

Woodforest in Ofallon, IL needs help. They have 3 workers. they are nice people and work hard but they were also complaining about being tired and working open to close daily.