Woodforest National BankReviews of woodforest.com

I put some money in a Personal Sterling Account for Christmas savings. I had forgotten about the account. I received a notice stating they have taken out money for inactivity. This was not discussed when I opened the account. A bank is supposed to protect your money. Not steal it.

Rushed to the bank at 3475 parkway village ct in Winston Salem nc the lady told me she couldn’t cash my check cause the bank didn’t have any money?????? Never in my 65 years living on this earth have I ever heard before. What was she doing open if she couldn’t give cash back???? Plus their atm is always down. So I had to rush to Jonestown road at that Walmart to cash my check the reason I say rushed because it was near closing time this teller was very nice because it was near closing and she had a great attitude cash it 5:55 pm so thankful I made it their. But the bank at parkway village ct they need help

Liz Bodude helped me with opening a new account recently. She delivered amazing customer service! She was very kind and thoroughly explained everything I needed to know as well as answering all my questions.

Juana Worrell at the Landover Hills, Md. location made my experience great! Juana has exceptional skills, she knows how to break a big task into small orderly pieces and chooses effective solutions.She knows her job well and has a keen awareness of procedures. She listens intently and is a great communicator because she patiently asks detailed questions to fully understand your needs . Great customer service, very pleasant and professional…the best I’ve ever received in a bank or anywhere else. Thank you Juana for all of your hard work and looking forward to every visit. Edna Gray

Very good customer service

As always, the Customer Service was Excellent. Wilkesboro location is one of the best. As I walked up, Justin acknowledged and greeted me with a smile. The transaction was smooth and efficient from the beginning to the end. Alaina was also very nice and polite, engaging in conversation as Justin was finishing up. No matter if I am banking or just walking by, someone always smiles and speaks.

Re: WoodForest Bank on Park Vista Blvd: Bad experience in my request for a service involving a deposit….rep failed to advise me of an option to, instead of placing a ‘hold’ on a deposit of a check to cash check at the issuing bank instead for quicker access…..horrible customer service

Someone got my debit card number and placed an order on amazon for $300.When i checked my account the next morning at 6am I noticed the charge.Called customer service as soon as they opened had to deal with an extremely rude individual who basically blamed me for the charge.My card did get killed and an investigation was opened.Here two weeks later I called back to get an update the person I spoke with who by the way talked like he had a mouthful of peanut butter said the investigation was denied and the case was closed.My days with woodforest are now numbered.