WoodencrewReviews of woodencrew.store

Item not as expected. Too tight and too high to fit. When requested returns I was put off by returning it to either China or Ukraine with no guarantee that it would arrive for a refund. Received email saying “ If you’d like to try the smaller version, we can offer it to you with a 65% discount, so you can select the option that suits you best. You’re also welcome to keep the larger pillow as a Christmas gift for someone — many customers do this, and it becomes a very thoughtful and practical present. With the 65% discount on a new pillow, this option becomes a very cost-effective solution for you.” Not impressed and won’t recommend or use this company again!

Company is uncooperative in providing refund/return details and their website doesn't provide return instructions (other than contact them for details). Highly suspicious behavior ... buyer beware before purchasing.

Well! An interesting u turn. I’d researched all similar products for my long hall trip. Unfortunately I had left before the goods arrived, so I felt disappointed and stupid for wasting my money. However, when I spoke to the company they went the extra mile to let me see that they did care. For my disappointment they are sending me one of their anti bags. Thank you woodencrew

I ordered the flight cushion and had trouble tracking the parcel. Wooden Crew responded to my email and reassured me that my parcel was in transit and gave me updates on the delivery date. Having had issues with other companies and goods not arriving it was reassuring to have good customer service from Wooden Crew

The pillow and the extras are all exactly as they are advertised. Perfect for my trip. The customer service experience is exceptional. I’m really pleased I chose this product over all the other options.

Edit to my review: The package I received came directly from AliExpress — it even had AliExpress shipping stickers on it with the exact same product description. The backpack has no WoodenCrew logo anywhere, despite the seller claiming otherwise. Original review: I ordered a backpack and travel pillows from Woodencrew back in March. The pillows arrived quickly, but the backpack (which I mainly ordered for my trip) was a nightmare. Despite being sold with “free express shipping,” it took over a month to arrive. When it finally came, I discovered that the advertised dimensions were inaccurate. The website claimed it was suitable for Ryanair and other European airlines’ hand luggage requirements, but the backpack is actually too big to qualify. This was really frustrating as I had planned my luggage around it. On top of that, the parcel arrived with AliExpress stickers — the exact same bag can be found there for cheaper. I felt completely misled. Overall, this experience felt like a scam. I would strongly advise against ordering from Woodencrew — save yourself the frustration and buy directly elsewhere.

It is hot and sweaty. Doesn’t support neck Knocks AirPods out. Useless

Received 3 travel pillows 3 sets of packing cubes and 3 Anti theft bags 1 of the bags was faulty sent an E mail and they replied the next day and sent me another one free of charge fantastic customer services and love all the items as good quality will definitely recommend to friends & family