Excellent service from order to delivery,after sales service also very good and quick.Can certainly recommend them .Product was exactly as advertised.Verg satisfied customer.
RM
Rosa Maria C.
Woodencrew bag - Great for traveling
I just received my Woodencrew bag. I love the blue color, so many roomy pockets, and how well it comforable it fits in front of me - safe and sound.
Response from WoodencrewMar 16, 2026
Hi! Thank you so much for your feedback. We are thrilled to hear you love the blue color and the roomy pockets of your new WoodenCrew bag! Ensuring our products are comfortable and provide that sense of security while traveling is a top priority for us. Enjoy your adventures with your new gear!
Best regards,
Roma
Founder, WoodenCrew
ME
Mike E.
If you travel you must pass by!
If you're someone who travel frequently, these guys have really good products, In the past 6 months I have aquired a few things that for me is very important when I'm planning a trip! Travel Bags are really good, Travel Pillow if you have neck problem, Carry On Luggage which are very resistant and some Compression Travel Socks for having a relax time without shoes ;)
Response from WoodencrewMar 16, 2026
Hi! Thank you so much for your support over the past six months. We are thrilled to hear that our travel bags, neck pillows, luggage, and compression socks have become essential parts of your travel planning. Knowing our gear helps you stay comfortable and organized on the road is exactly why we started WoodenCrew. Safe travels on your next adventure!
Best regards,
Roma
Founder, WoodenCrew
MM
Minek M.
Very Good quality of the products
Very Good quality of the products. Delivery was very fast. Order go smooth. Products have very good quality for this price. I van recommend the company !!! Keep doing great jo!
Response from WoodencrewMar 16, 2026
Hi! Thank you so much for the recommendation. We are thrilled to hear that you are happy with the quality of our products and our delivery speed. Providing a smooth experience at a great price point is exactly what we strive for. We’ll keep up the hard work!
Best regards,
Roma
Founder, WoodenCrew
CR
Celine R.
I'm very pleased with Woodencrew
I'm very pleased with Woodencrew. They provide excellent customer service and fast, reliable service. They have great deals as well. The products itself are very much up to standard. I highly recommend trying out their products.
Response from WoodencrewFeb 26, 2026
Hello.
Thank you for the wonderful review! We're so glad you enjoyed our products, deals, and customer service. Your recommendation means the world to the Woodencrew team. We can't wait to welcome you back!
Best Regards
Roman from WoodenCrew
PA
Paola
Me encanta esta página es genial se las…
Me encanta esta página es genial se las recomiendo
Response from WoodencrewMar 16, 2026
Hi! Thank you so much for the recommendation. We are thrilled to hear that you find our page great and are enjoying the experience with WoodenCrew. Your support means everything to us!
Best regards,
Roma
Founder, WoodenCrew
DI
Diane
Great customer service and a great product
l placed my order and was panicking thinking it wouldn't arrive in time for my planned trip to the USA. Contacted Woodencrew who checked and said my order was on the way and fingers crossed l should receive it in time for my trip, Today it was delivered so l am well happy that l can get some comfort on my long 9 hour flight, nothing worse than head dropping and being unable to get any quality sleep. Have tried it out and l think this will be just perfect.......thank you so much Woodencrew.......l will definately be recommending these neck pillows .
DI
DN in D.
Wanted to avoid Amazon but...
Wishing to avoid Amazon, I opted for a smaller US company. Unfortunately, I did not examine the details carefully enough (it's just an import company bringing product in from China). Even worse, they use a delivery service that lacks good tracking information and the product arrived 3 days after delivery window. The 5-10 day delivery frame (for Express!) was 2 weeks, during which the package sat for 6 days with no updates. The delivery label shows it came from only 45 minutes away after making it through customs (at least 9 days before it arrived at our door). The company's customer support was not helpful and a bit flippant. The product is similar to what we received quickly from Amazon, within the timeframe we needed. Don't know who's been had - me for purchasing from Woodencrew or Woodencrew for using a bad delivery service. Either way, just get your product from a company that knows how to deliver.
Response from WoodencrewJan 6, 2026
Hi there, this is the founder of WoodenCrew.
I wanted to reply personally because it genuinely hurts to read a review like this. I have poured all my energy and resources into building this company, so hearing that you feel let down is tough for me.
To address your concerns directly: We are indeed a registered US company and trademark, but we utilize multiple warehouses to facilitate worldwide shipping. Regarding the platform choice—I used to sell on Amazon, but their aggressive fees and policies force many sellers to compromise on product quality to stay afloat. I chose to leave that platform specifically so I could invest in better materials. I produce the highest quality gear possible, and my friends and I personally test every product during our own travels to ensure they work perfectly.
Regarding the shipping: our timeframe is 5-10 business days (which can fall into the 2-week range), though packages usually arrive in about a week. We always pay for the fastest available shipping lines, but unfortunately, we cannot control tracking update delays once the package is with the carrier.
I definitely don't want you to feel "had." I stand by my product, but I also want you to be happy with the service. Please email us at [email protected]—I am ready to offer you compensation or resolve this in whatever way works best for you.
Best regards, Roman
