WoodencrewWe produce high-quality products for travel, health, sport, and safety.
Woodencrew (woodencrew.store) has 308 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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LaWanda J.
I ordered a seat cushion on March 26th. I got notified that there is a delivery error. But when I called the number, I was told my name doesn't match the tracking number and to call the company. But the number to call doesn't work. I sent a message, but havent heard back yet. Not sure what my next steps are.
Dawn W.
I am patiently waiting for updates on my delivery. I ordered two seat cushions for my June 6th trip overseas and no where in the purchase checkout did it say it would be shipped from China. Pretty upset that I most likely will not receive them on time. I hope I can return them when I get back from my trip.
Response from WoodencrewJun 3, 2026
Hi. Most of our orders arrive within 1 week, so please don't worry. Yesterday, your package was delivered to the local carrier, and it usually takes 2-3 days to arrive. Thank you for your patience
Caroline W.
I bought my first neck travel pillow through Woodencrew after researching lots of different options for my trip to Australia from the UK. It was a complete game changer for me! I now keep and use it for when in the car on longer journeys and so well worth the money. Esp having the travel bag to roll it back up and fit into as makes it so much less bulky to carry etc. Thank you! 🤩
Carmen
So I purchased the travel bag which I loved immediately. Unfortunately I had an issue with my particular bag, however Woodencrew’s customer service were second to none with their prompt response to my email and forwarded a replacement which is perfect. The bag itself is great and I felt my bits and bobs were safely tucked away. I’m super pleased with my purchase!
Kevin O.
Purchased my item on the 12th May and it's still not here .
Response from WoodencrewJun 3, 2026
Hello. Most of our orders arrive within a 1 week, but sometimes delays may happening. As I can see your package were delivered on 29 May. Please let us know if everything ok. I will appreciate if you can update your review here. Thank you Have a nice day
Steve H.
It's okay, but the location is about 50 yd off. I put it in my truck and parked it at the end of the block. It says it's in a house 2 day doors down. which could lead to false accusations.
Response from WoodencrewMay 16, 2026
Hello. Please contact us to resolve this situation, because I'm not sure that it's related to our company. Thanks
Christeen H.
I was not happy wirh the product ans asked to return it. No problem just send it to out fulfillment center in the UKRAINE. I am sure it would costs more than the $45 I spent on that sir bag to send to a war zone and the refund is contingent on it arriving in the Ukraine I was definitely fleeced
Response from WoodencrewApr 15, 2026
Hi there, I know the idea of shipping a package to a country experiencing ongoing hostilities sounds concerning. However, I have lived here for the last four years, and I can assure you that international postal and delivery services are operating normally and reliably. We genuinely want to get this sorted out for you. Our support team previously reached out with alternative options to help resolve this issue, and we remain entirely open to working with you to find a mutually beneficial solution. Please reply directly to our latest support email so we can get this resolved for you. Best Regards
Magdalena O.
I am really annoyed that the shipment is from China which is not mentioned on the website. The shipment takes forever and there was no delivery date provided while submitting an order. it’s likely not be here before our travel 😞 I purchased their travel pillows for 14hrs flight and will end up with no pillows. Also spent £70 and won’t get a refund as we are away for a duration of return period. Super frustrated!
Response from WoodencrewApr 10, 2026
We have issued a full refund for your purchase because your shipment did not arrive in time for your travel. This is a rare exception, as 99% of our orders are delivered within a single week. Hello, Unfortunately, global logistics are currently facing unpredictable challenges due to the situation in the East, which caused this specific delay. We’ve processed the refund now so you don’t have to deal with return deadlines while you are away. We hope to have the opportunity to provide you with a much better experience in the future. Thank you
