John K.
The neck pillow is great but ear…
The neck pillow is great but ear defenders don’t work

We produce high-quality products for travel, health, sport, and safety.
Woodencrew (woodencrew.store) has 308 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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John K.
The neck pillow is great but ear defenders don’t work
Sia
I have sent an e-mail for a return however there has been no response at all! I would like to return the item and I’m still within the 60 days!
Response from WoodencrewJun 3, 2025
Hello. Sorry for this, looks like I missed your email. I've already sent you instructions about the return policy. Thank you and have a nice day.
Morag N.
Prompt service in relation to receiving a faulty neck support. Replacement came in time for holidays and 17hr of flights...hoping it's all it should be. Customer service has been very efficient.
Paul
After placing and paying for an order for two items. They emailed me back stating they had made a mistake with pricing and cancelled my order. Went to reorder the itmes and the price had doubled. Just to add as well they took my payment instantly but yet my refund from them will take up to 10 days Email they sent was short, abrupt clearly don't care about customers
Response from WoodencrewMar 11, 2025
Hello, We apologize for the inconvenience. We always strive to take care of our customers, which is why we issued a full refund and explained the reason for this situation — all within 10 hours of your order being placed. The price of the backpack remains the same, but unfortunately, the discounts for purchasing 2 or 3 items were temporarily disabled. This occurred due to an unexpected plugin update, which we were not notified about. You happened to be the first customer affected by this issue. We appreciate your understanding and thank you for your patience. Best regards.
nigel H.
Absolute game changer! Just used these for the 1st time on a 12 hour flight from Bangkok to London - I slept for 6 hours (and I can never sleep on long or short flights) my wife used hers too and loved it (she also slept more than she normally can on a long flight) 100% worth the money, great quality- comfortable and easy to use, gives great support- fantastic
J L.
Great product yet to use it long haul but feels supportive and comfortable Great customer service
New C.
As a new customer I had ordered two neck support units. One of which had a tear at the Velcro fastener. I took pictures to confirm my statement and before I could call I had received an email stating a new Neck rest was already on its way. That is first class customer service!!!! I am so impressed and it was so very prompt. Thank you for superb follow up for a new customer. Thank you!!!
Marina S.
I rarely leave reviews, but this WoodenCrew pillow deserves it! From the moment I unboxed it, I could tell it was designed with travelers in mind. The compact size is genius—it barely takes up any space in my carry-on. I used it on a red-eye flight, and for the first time, I actually woke up rested. No stiff neck, no awkward head tilting. It felt like I had a mini bed for my neck. Bonus points for the friendly support team who helped me choose the perfect color. This isn’t just a product; it’s a game-changer for anyone who travels often. Can’t wait to take it on my next adventure! ⭐️⭐️⭐️⭐️⭐️