Ladi
This is hands down the worst service I…
This is hands down the worst service I have ever received when making an online purchase. I made initial order for a birthday present on the 7th of September with the expectation of delivery within 12 days. After more than 20 had passed, I emailed the customer service received a very casual response that one of the team had “forgotten” to ship my item and this will be dispatched with the highest priority. Another 14 days passed, at which point I was forced to email again and was again told to my absolute horror that the same thing had happened, my order had simply been forgotten. I have never heard that excuse from a company let alone twice with the same order. They did offer a very small refund of $15 for my inconvenience but frankly after such poor service that wasn’t very much. I was then assured that there will be another attempt to fulfil the order and it will be 12 days from then. This was on the 8th of October, we are now on the 5th and I have again not had the order received by the recipient nor even a simple email to update the status. At no stage has there been a tracking number provided nor a name in the signature in any of the email responses. They simply didn’t respond to my last email asking for clarity on where my order is. As of today I am still waiting and am now not expecting to receive the item at all. As I said this is the WORST that I have ever been treated as a customer…