Wolferman'sReviews of wolfermans.com

On Dec 4th I placed an order after recommendation as seen on GMA. Order was $133.45 - Dec 20th I called because I had not received order. That order had never left warehouse, rep cancelled because much of it was out of stock and I reordered part of it that was still in stock $88.57 and received. I am still waiting for my refund for the original order placed Dec 4th. I have called 6 times since Dec 20th and get a run around each time. I have wasted at least 10 hours on phone and virtual assistant. They tell me it was credited to my "house business account" which I do not have! This was my first time using this company and while we liked the product I will never use them again. I am contacting my credit card company to file a fraud claim to get my $133.45 refunded. Their customer service is the absolute worst I have ever experienced.

Placed an order early in December, it arrived but was short. Called customer service, received lip service, but no product. Did an online chat, same experience. Will not do business with them ever again. What terrible customer service!

I placed an order back in October to ensure my holiday gifts to my clients would be delivered before Christmas. I was never notified that they were running late and that 2 of the expensive baskets were out of stock. One was finally delivered after Christmas. I have had multiple calls with customer service and online chat. I was assured I would be issued a credit. Still nothing. Wolferman's used to be a great company. I did quite a bit of business with them in the past but I am done. Their customer service is a waste of time.

Ordered as they were one of the businesses promoted by Good Morning America. $195.90 was charged to my account with a delivery date of Dec 12 that never happened on Dec 15th contacted them and they stated they lost the order. Promised it would be here on Dec 24th. Never received, called and said they would deliver on Jan 14th. I did not want it then as this was 8 Xmas gifts, was told they would credit my card on the 23rd and it would take 5 to 6 days. Billing statement from Credit Card postdate Jan 6th no credit. Jan 12th still not credit. Do not do business with them. Their customer Service is in the Philippines and could care less about any customer that they have or have ever had. I should have read this first as they are 90% 1 stars and no one wants to do business with them. I am surprised Good Morning America would do business with a sham company as this.

We ordered wolfermans muffins as we are originally from Kansas city. That was a mistake as the muffinquality has changed drastically. They use to be thick about 1 inch, these were thiner thanl have ever seen. They are living on the past and shipping poor quality product. No more for us.

DO NOT USE WOLFERMAN'S. Terrible customer service. I ordered a large basket of breakfast breads as a Christmas gift for a longtime friend on December 14th. This is the first time I tried Wolferman's. They delivered it to an address in AZ not OK (I input the correct address). They contacted the gift recipient and told her they'd resend to her. We waited...Christmas passed...we waited. I emailed them twice and received no response. Went to the website and used the live chat. There I was told they'd reship to the correct address immediately and email me a tracking number. That never happened. I went back to the live chat January 2nd and told "Jude" that because the gift has never arrived I want a refund. Jude told me that isn't possible until after the item is delivered. Yes. He reiterated that three times even though it makes zero sense. I cut and pasted the Wolferman's "satisfaction guarantee" FROM THEIR WEBSITE which states if a customer is dissatisfied for any reason they will receive a full refund. Again, Jude stated that 1) the item shipped and 2) I couldn't get a refund until it was delivered. I got off the chat and called the company where "Karen" finally refunded me after looking up my information and confirming both chat agents lied to me. The package was never reshipped. I will never use Wolferman's, or any business associated with them (Harry & David) again. DO NOT USE THEM.

Incompetent customer care trying to be cheap so they are hiring people outside of United States. Very poor customer setvice

Quite possibly the most incompetent customer service department we've ever dealt with. Our order arrived on Dec 12th with only ~33% of the items. We contacted customer service 4 times. The first time they told us it was arriving in two separate orders and one was delayed. Then, the next two times they told us it would be reordered and rushed within 48 hours. The third time, we were told no, it never was reordered because they were out of stock and we couldn't have it until after Christmas. This was a Christmas gift, which rendered getting in early January pointless. When we explained that they said would issue a full refund. Instead, a week later we got a $2.00 refund. These people straight-up lie on the phone just to get the customers off the line.