Wolferman'sReviews of wolfermans.com

I experienced terrible customer service from Wolferman's and 1-800- FLOWERS, it's parent company, as it seems most people do, based on the reviews here. I was also charged shipping despite having had a Celebrations Passport membership for the past 3 years, and literally spent over 2 hours trying to deal with the non-native English speaking customer service agents that couldn't seem to understand this basic issue, nor have any idea how to resolve the matter. Finally one of the 3 agents I was transferred to mentioned that I would have to speak to a Celebrations Passport agent and I said,"why Yes, of course I should!" That should have been offered from the get go, as once I spoke with that department, the shipping problem was corrected in about one minute! I surprisingly didn't have any untimely delivery problems, but as they were having a BOGO @ 50% off deal on certain baskets, I finally got to try the products I had ordered for years for family members and was disappointed in the sizes of their items. The loaf bread was literally an individual portion, not a full loaf bread as seemed to be portrayed in the catalog, and the scones and danish were also small. As mentioned by others, the "super thick" English muffins were a 4-pack, and the whole presentation just looked thrown together rather than nicely shrink-wrapped as I would have expected for something priced at approx. $125.00. I was frankly embarrassed that this low quality jumble was what my family had been receiving from me in the past, and have resolved that I will find a better company from which to order holiday gifts in the future.

Ordered two gift baskets on Nov. 29. Promised delivery Dec.3-5. Got an email saying one basket was delivered Dec. 3. It was not. Got email a few days later saying it was delayed. Keep in mind, these are PERISHABLES! One basket sat in some warehouse two hours from the recipient for 4 days. Finally delivered Dec. 10.

The muffins used to be very thick, tasty and ever so much better than what you could buy in the store. Now, the muffins are no bigger than store bought, flavor is lacking and the quality and size have gone done. Very disappointed and will not be ordering again.

While their products are wonderful, their shipping is UNRELIABLE and expensive. It took them FIVE DAYS to even fulfill the order. Then another SIX days for it to arrive (via FED EX?). By the time the item arrived to the recipient, they weren't even ill anymore so the gift seemed like an afterthought! I hate to sound entitled, but that seems like an awfully long time to ship prepackaged items. ELEVEN days to for a gift to arrive for an almost $20 shipping fee. Next time I'll buy local items and ship them myself!

I didn't have a problem with shipping as did many people, but the quality has gone downhill. Last year, They partnered with a NY Bagel company, but this year, they made their own. They are awful. .worse than the worst supermarket brand.

Oredred in past and always delivered FRESH and on time. We ordered two four packs of carious muffins. When the packages were delivered - BOTH were damaged and when i opened the muffins were wet and water had leaked into the packages. The muffins were Hard and wet. When i went to have a muffin later once driend out - fell apart in my hand as i trtied to cut! NEVER NEVER buying again! I read Harry & David took over the brand - TOO BAD, another great Brand GONE! ashame - one more LOST customer.

I have ordered english muffins on other occasions, and have been pleased, although they are quite pricey. This time I decided to try their bagels. Absolutely awful! Poorest excuse for a bagel I have ever tried! Small with no real bagel texture at all. What are they thinking? Zero response from company when I expressed concern in writing. Obviously, no care for quality, and customer concerns.

I ordered English muffins--4 packages. They are are NOT English muffins. They are very thick and bready. They do not have the crinkly interior with the peaks and vallies that absorb butter and jam. I am very disappointed and will not order again.