Wolferman'sReviews of wolfermans.com

It took 6 days for my order to ship. I ordered a “Mother’s Day” gift a week before Mother’s Day and it didn’t ship until 2 days after Mother’s Day. Terrible customer service.

Ordered baked goods here and was very pleased with the quality of them.

I ordered English Muffins on 3/8/2025. It was to be delivered on or about 3/19. Today is 4/8 and no delivery. I discussed this issue with the Chat Bot on 3 seperate occasions. Each time I was assured that the order will be a reorder but I never received a confirmation or email...nothing. The company requested a survey to complete...they wanted to know how I liked the muffins. HA! So I wrote that I have yet to get them etc. They replied that they were sorry that I was dissatisfied and gave me a link to Wolfermanns to discuss the issue. Guess what shoppers...the link does not work! This is from the company! I have been a customer of theirs for years and years. I put in 5-6 orders per year. I am a good and loyal customer. I kept ordering these muffins even though the price kept going up and the muffins kept shrinking in size. I have delt with several other companies over the years about issues and every one of them resloved the issue to my satisfaction. Except Wolfermanns. Shame on them. This rating system should have a zero for zero customer service.

In December 2024, I placed an order for a six-month subscription of breakfast pastries, for a relative. They received the first shipment and asked that we not send any more shipments because they did not want that type of food. I contacted Wolferman's via a chat and asked to have the shipments rerouted to my address. I was told this was registered in their system. In February, the shipment arrived at the original address again and I contacted Wolferman's via phone and was assured they would change the address. Before the March shipment, I contacted the company via chat (which I saved) and indicated, again, shipments come to my address. Today I received notification that the third shipment was delivered to the original address. I contacted customer service, via phone, asked to speak to a supervisor and in the middle of my conversation, I was disconnected. I called back and reached a second supervisor, who told me the relative had canceled future shipments themselves. I was also offered a replacement for today's shipment to come to my home, as well as a refund for the balance of shipments. I am furious that their customer service couldn't get this right the first, or second, or third time. Would not EVER use this company again. UPDATE 3/19/2025: Wanted to update my review to let people know that after delivery of the third order to the wrong address, Wolferman's sent a replacement order to me directly and then refunded the balance of my six-month subscription, so I have to give them some props for that.

While their products are wonderful, their shipping is UNRELIABLE and expensive. It took them FIVE DAYS to even fulfill the order. Then another SIX days for it to arrive (via FED EX?). By the time the item arrived to the recipient, they weren't even ill anymore so the gift seemed like an afterthought! I hate to sound entitled, but that seems like an awfully long time to ship prepackaged items. ELEVEN days to for a gift to arrive for an almost $20 shipping fee. Next time I'll buy local items and ship them myself!

Placed an order on 1/6/25 for a bakery favorites club to be started this month. No updates as of 1/30/25 so I reached out online and the customer service reps informed me that there was a technical order so my order was not complete and that I needed to call to place it. I called and was informed that the club is no longer available even though it's still visible on the website.

Not sure what is happening at Wolferman's. I have been a customer for years. Placed an order for my mom 12/14/24, for a english muffin variety. Very basic. She did not receive delivery until 1/22/25 and the order was wrong. Called three or four times and was unable to get connected to a customer service representative. Tried the online chat option twice and was put thru to 1-800-Flowers. Very frustrating and most of all disappointing.

The rat got there first. My gift box from Wolfermans arrived with a large hole in the cardboard and one of the packages of muffins half eaten. Fortunately, the rat had not stayed inside the box. I called customer service. It took more than three hours and several calls to finally connect with someone who understood my complaint (and spoke enough English) and finally, rather than trying to sell me something, got the message that they owed me a package. Four weeks later I got a smaller package than the original gift. It showed no signs of rodents. The muffins were flat and stale. I cannot recommend anyone else purchase ANYTHING from a company that treats its problem with warehouse rats so casually. I'm sure a bakery with lots of flour and breads and good smells KNOWS to guard against rodents. Wolferman's apparently welcomes them. Good luck.