Wolferman'sReviews of wolfermans.com

I have been a customer, ordering hundreds of gifts each year at Christmas for 25 + years. This year, for over 3 weeks I have been trying to place a large order ... and 1) I cannot get through by telephone as there are obviously not enough employees to handle the requests; 2) the email address I have for the person who always handled my account - bounced back stating this employee is on extended leave / but the email it asked me to send my order to, has not responded to a dozen emails.

I paid extra to have my order delivered SPECIFICALLY on December 23rd. They charged me $132.30 JUST for SHIPPING! This huge breakfast was supposed to be for my family that I can't be with, to enjoy a wonderful Christmas morning breakfast. I just found out it was delivered today.... 7 days early! They will not be able to save everything I sent for a WEEK!! I am beyond disappointed! I will never order from this company again!!

Ordered a gift selection of pastries. When I called asking for order update I was sent to 3 different companies customer service reps to get help. My order shows shipped for 5 days and the fedex tracking says they haven’t received the product yet. Called in to check a got a few different answers from people that didn’t speak English and had no idea how to help me.

First and last time ordering. As long as you are ok with the order not being received on time even when extra was paid for guaranteed delivery, maybe it's worth it. Just spent an hour texting their customer service, trying to get an order resent, the additional shipping charge refunded and a complimentary item sent to the recipient to make up for my gift NOT ARRIVING IN TIME FOR A FUNERAL! Promises were made for the resending and refund, but they could not even direct me to a person or department that could help send a complimentary gift. They did not fix the problem! By resending, they only honored the original commitment. I will never use them or their "sister" company, Harry and David's again. Really, REALLY BAD CUSTOMER SERVICE. Now, off to write another bad review about them!

I bought some English muffins on 12/8/25 online as a gift. I noticed that FedEx had not received the package from Wolfermans on 12/13/25. I called customer service and their agent did not understand English. They could not get the order number correct. They were incorrect on the status of the order. I was on the phone for 26 minutes. They finally got me to a supervisor who gave me correct information but it took up so much time. Don’t order from this group.

The muffins used to be very thick, tasty and ever so much better than what you could buy in the store. Now, the muffins are no bigger than store bought, flavor is lacking and the quality and size have gone done. Very disappointed and will not be ordering again.

I have been a Wolferman's customer for over 30 years. This year, as in previous years, I ordered their super thick muffins. What a huge disappointment. They are just like regular muffins. In the past, they were packed in a column of 4. This year they are packed in a long package of 4 just like Thomas' English muffins. I will no longer be buying these. I called and was told they have a new baker. Well, too bad!

For decades my family has enjoyed the Wolferman's English muffins. They have been legendary since their origin in Kansas City, and a nostalgic holiday staple for all of us since our childhoods. And now, inexplicably, H&D changed their recipe, production, bakery... I don't know. One of my sisters received some recently and told us all that now they are horrible. Very disappointing to erase history like that.