Wolferman'sReviews of wolfermans.com

Terrible costumer service

I have been sitting on hold trying to reach this company now for an EXTREMELY long time. I placed an order online and entered the address in. It popped up a "might we suggest" address suggestion, but the address I entered as indeed correct so I left it and continued on with the order. I did NOT select their suggested address. I continued through to enter my CC information. As I hit submit on the order, they CHANGED the address. The address is a completely different town, hours from the correct location. It's been several hours now and I do NOT have a confirmation email of the order and cannot do a damn thing on the website without an order number. I hit chat and they told me to call customer service and gave me a number to call (it's not listed on their website.) So, now I sit on hold... forever. Worst experience I have ever had with online shopping. Never again. Shop elsewhere. I WISH I'd checked this website FIRST.

Products great. Customer service ATROCIOUS. Once they were bought by Harry & David and then 1-800-FLOWERS, it's awful. They've shipped their phone service overseas. I've spoken to 3 different agents in last 5 days and still don't have my issue resolved. So disappointed.

TERRIBLE!!!!!!! We ordered a gift for a specific day. Not only did they screw up the day, BUT delivered some OLD sausage that we never ordered and never the actual item that we did order. NO RESPONSE and we will be reporting them not only to the BBB, but taking it further than that!!!!!!!

If I could have rated this experience a zero, I would have. First, I paid $22.00 for shipping and was told the item would arrive by 12/4/24. It was delivered today, 12/10/24. The items that arrived were NOT the ones listed in the sympathy gift tower description. For example, strawberry jam instead of peach preserves; extra English muffins instead of Danish Kringle; a weird coffee instead of the blend pictured on the website. When I called to complain about the long delivery wait, I was told that I would be refunded; however, I never got an email confirmation for this promised refund, nor a refund. Two days later, I'm trying to contact customer service, and I have now been on hold for over 90 minutes. This is the most ridiculous online shopping experience I have ever had. Do NOT order from this company!

Website is a bait and switch. They claim their products are available to order (ordered on 11/30/24) and ship by a specific date (between 12/5 and 12/13/24) only to find out the product is NOT even available and cannot ship until well after January 2nd. Scheduled arrival will be much later. How is this helpful for a Christmas gift?? They coax you to sign up for Passport membership and then screw you with horrible customer service and no product to deliver.

I put my order in a month ago and still haven’t received all my items that I ordered. I have tried calling multiple times to their customer service number and I can’t seem to get a person on the phone!!! I haven’t been able to resolve this issue with them!!! I can’t get in touch with them to address my issues and get help!!! Every time I call I am on hold for an hour or more. No one ever picks up the call. I will never order from them ever again!!! So disgusted with this company.

What a nightmare! 23 minutes on the phone for a conversation that should have lasted 1-2 minutes. The girl barely spoke English. I told her we received a package in the mail without any info who it was from. Since it's approaching Christmas I assumed it was a present and we wanted to thank the person who sent it. Here's how this conversation went after I explained the situation. Girl: "Okay I understand. You want a refund." Me:" No. We didn't order this. It came from someone else. I'd like to know who so we can thank them." Girl:"It came from (my wife's name)" Me:"No. My wife is sitting next to me right now and neither of us has ever heard of your bakery. It's addressed to my wife, but wasn't ordered by us. I need to know who sent it." Girl:"Okay. I understand. It was ordered by (my wife's name...AGAIN!) Me: "No. No. No. WE DIDN'T ORDER THIS. GET ME A SUPERVISOR NOW!" Girl:" Let me put you on hold while I get a supervisor." 4 minutes later... Same Girl: "Okay. The order came from (wife's name again)." Me:"Dear God. I just told you my wife is sitting here with me. We've never heard of Wolferman's. GET ME A SUPERVISOR. NOW!!!" Girl:"Okay. For you not receiving a package I will give you a refund." Me:"On my Gosh! I received the package. It's right here. I just need to know who sent it and don't you dare say (my wife's name). Can you please put someone on who can understand what I'm asking for?" Girl:"One minute please." 5 minutes later Girl: "Let me read you the credit card number so you can check if it's yours." Me:"Are you seriously about to give me someone's credit card number over the phone? I DIDN'T ORDER THIS!!! GET ME A SUPERVISOR! NOW!!! Girl: "One minute please." 4 more minutes Girl: "My notes say you should receive the package by December 11, but I can give you a refund now if you like." Me:"Aaaaah! What's wrong with you. GET ME A SUPERVISOR! Finally realizing this is pointless and I've lost 23 minutes of my life I'll never get back I hung up.