P. S.
Wolferman's lied to me twice
I ordered cinnamon rolls for my mother-in-law for her birthday. The package was crushed, apparently during shipment. My mother-in-law reported to me that the inner package had been ripped opened, the rolls had been exposed to the air, they were stale, and they were inedible. I contacted Wolferman's and asked if they could send a replacement. The company said it would. My mother-in-law did not receive a replacement. I contacted the company a second time. The company assured me a second time that it would send a replacement. It also said it would email me when the replacement was shipped. I received no email, and my mother-in-law never received a replacement. It appears to me that the company said it would send a replacement when it never had any intention of doing so. I think the customer service reps told me (twice) what they thought the company wanted me to hear. I think the company never had any intention of honoring its word and figured I would not follow up a third time. If the risk of damage during shipping and associated loss was on me, the company should have told me, rather than lying to me twice that it would send a replacement. I'd rather have the truth than be lied to. I am particularly disappointed because I ordered through the 1-800-Flowers website with which Wolferman's is associated, I am a Passport member, and I order a lot of gifts through 1-800-Flowers. I will not order from Wolferman's again.