WjacketReviews of wjacket.com

Another unsatisfied customer! I ordered a red jacket which was too small. I followed instructions and sent it to Italy at a high cost, but got no new jacket or response from the company. Today I have collected the original jacket which of course doesn’t fit. I will not return it again as I find this company untrustworthy and/or unreliable.

Lovely jacket but it was too tight. I was given an address to return the jacket and duly mailed it off. In February. Nothing heard until today when the parcel was returned to me because it wasn't collected from the address in Italy. What a rip off, and its one way to get around paying compensation. The jacket will be delivered to a charity shop for someone else to enjoy.

I saw this great offer. I Received excellent service in good time.The coat was more than I expected .The quality is of excellent standard,however I ordered an XL andfound In needed a 2XL. I have found the company very understanding about the situation. They are very good to deal with and have returned all my correspondence with them. I am very appreciative of the company's understanding and good will. I would certainly recommend them. Happy Customer.

Refused to honour cancellation policy, demanded we honour return policy, although items must be returned to Italy not the Australian depot, which costs more than the item. Their staff were very unprofessional and of no assistance. Complete experience disappointing and frustrating.

The description of the jacket is misleading: they are not "oversized", maybe for the Chinese women that make them. I ordered a medium for myself and and XL for my girlfriend. I could wear it if I wore nothing else, and my girlfriend could not move in it. I can wear the XL so I only needed to exchange 1. - Ad says "free shipping and returns"but that's not true. After several emails to C.S., Millie offered only a 30% credit to get the correct size. Otherwise I could ship to Itay and pay shipping for a refund. Neither was acceptable but i chose the 30%. Technically they are nice jackets. I ordered her a 3X but the colors were limited. After trying to track it for days I contacted Millie again who assured me it was coming. All I could see was it left China. But after 18 days it appeared. And it fit. SO sizing if misrepresented as well as their return policies and I have an extra jacket that doesn't fit.

Impossible customer service. I can't write a review on the jacket as it was misdelivered. It was addressed to a place of business (a public school) so that it would not be left outside of a residence in the city. The carrier sent a picture of the package left at somebody's door outside. I have repeatedly asked for help from WJacket and keep getting told it was delivered. No matter how many times I ask them to look at the carrier's delivery picture I go around in circles. I have been asked for a refund now for more than a week. Impossible customer service.

“Free shipping and returns” WRONG!! Jacket does not fit in torso and was sent incorrect colour. Asked to return it for refund. First wanted to give me 30% off second Wjacket! Then said I needed to pay for return And, return it to Italy! Then said sending another Wjacket in correct colour. How is sending another Wjacket that does Not Fit a solution? Wjacket very annoying and frustrating. Avoid Wjacket. UPDATE - Wjacket tried to resolve the problem by sending me another jacket - it was the Same incorrect colour! And same bad fit!

A huge thank you to Millie who assist in locating my parcel. The professional customer service was a delight to experience. Once I had the parcel, I was so pleased with the quality of the jackets I had ordered, Keep up the good work Millie