WjacketReviews of wjacket.com

Impossible to contact these people, website says customer services etc. but no link offered! e mailed and answered text several times but they are just going to post, and charge me a huge amount, as they seem unable to answer a text. I need to change the size as thought their sizing was as stated but see, from these reviews that it is not correct sizing! so £71 wasted , its not even here and i know it will be too small but no phone no or any way to contact but an email they do not answer and no way in to customer services on the web. if they do contact me happy to take this review down but currently DO NOT BUY, the same jacket is available for half the price on other sites as well! Just, finally, got in contact ant they say they have amended the size so will update when it comes, hope it's as good as they say, and very much hope it fits It got here and, well done Millie, was a 2 xl in the end, do beware though an xl is supposed to be a 20 to 22 and it is not, the 2xl is 24 to 26 and just fits a small 20 large 18. The scarf though is a big disappointment, very scratchy, i will soak it in comfort and hope it softens, otherwise a charity shop. I would not buy again, returns are too much trouble, take photos etc and the cost. would have returned this but too much trouble,

Well, shameful company. I've been chasing my refund for 4 months and finally after 14 emails and the threat of taking legal action, I finally got my refund. Do not buy from this company, they are dodgy as. Plenty of other suppliers out there for the same jacket.

Great jacket good fit, beautiful colour, excellent value, and good customer service!

Without a doubt the worst customer service I’ve experienced in years of online shopping. They promise easy returns but the web form refused to accept the order number; then when I emailed, they were so slow to reply and argumentative that then they said ‘yes we’d accept you return except sorry, now the two weeks is up and yours outside the returns window.’ Disgraceful.

It always rains where I live so my wool coat just wasn't doing it for me. I bought this coat since it's waterproof and it's been great. It's easy to wear to work and I don't even need to carry an umbrella anymore!

I didn’t receive packing email as indicated but as soon as I emailed a query, I got a response and follow up and tracking info and coat was already en route. Coat was as promised. Great service.

The jacket is a perfect fit. I feel like a well-dressed flamingo because I selected the "lolly pink". The lining is a good complementary colour. I will recommend this to many people. Sizing guide was accurate. Delivery was timely. I live in a very cool climate so I can see this getting a lot of work!. Delighted.

The size I ordered did not fit. Trying to return it was impossible. Numerous emails, then a form to fill in and upload photos only to find out the return cost is nearly 50% of the original cost. Do not buy!!