JoyReviews of withjoy.com

Absolutely awful experience! We booked our room and they never paid the hotel! We were without a room and had to book one double the cost. They were not helpful and there isn’t a live person to help in this situation. Don’t use them!!

Joy was really easy to use and an extremely helpful tool in collecting RSVPs and other information needed. I would definitely recommend to anyone who wants a nice, customisable and free wedding website. My only criticism is guests have reported that they keep receiving emails about hotels and discounts etc long after they’d RSVP’d and booked hotels so there might be some spam marketing involved.

Very user friendly, modern features, creative suggestions, customer service was quick to help

Great app for wedding planning! Thanks!

It’s a super easy app to use and it’s making our wedding planning run so much smoother!

It was such a breeze using the app! Highly recommend! User experience is top notch!

My sister arranged her wedding through JOY and, as part of this, guests were given links to hotels in the area with discounted rates. I booked a hotel through the link provided by JOY and received an email confirmation showing the correct hotel. Later, because I wanted to arrange an early check-in, I checked the booking details through their system and discovered that the hotel I had actually been booked into was in Germany. I double-checked my confirmation email and that clearly stated the correct UK hotel, so this appears to have been an error within JOY's booking system rather than anything I entered incorrectly. Unfortunately, the customer service afterwards was extremely disappointing. Initially there was effectively no apology, and I was simply told to cancel the booking. There was no offer to help correct the booking, no compensation, and no real acknowledgement of the inconvenience caused. Because the wedding is now much closer, booking the correct hotel again will cost me around 40% more than when I originally made the reservation. That is an additional cost I now have to absorb because of an error that was not mine. I have since tried to contact JOY again to explain the increased cost and ask them to reconsider the situation, but my emails are now bouncing back, which makes the whole experience even more frustrating. Mistakes can happen, but what matters is how a company deals with them. In this case, I feel the response has fallen well short of what I would expect from a company handling accommodation bookings connected to something as important as a wedding. Very disappointing experience.

By far, the WORST travel booking experience I have ever had. We booked two rooms to travel to a family wedding. Unfortunately, my 81 year old father became ill and cannot travel. The hotel said they would gladly cancel ONE room on the reservation and refund the money BUT withjoy.com had booked the room, so withjoy.com needed to just cancel ONE room off the reservation. The hotel stated they were completely refundable rooms. Unfortunately, withjoy.com refused to cancel only one room on the reservation. Stated that they could only cancel the entire reservation. They further stated that they "could not guarantee" a refund. So we are left with the options of paying for two rooms while only using one OR cancelling BOTH rooms and having to find somewhere else to stay days before the wedding. "Customer Service" has blatantly lied to us, stating the the refund and reservation issues are the "vendor's" fault, while the hotel has told us the exact opposite. withjoy.com is a decent tool for wedding websites, RSVPs etc. But please, do not subject your wedding guests to their travel /booking features. They are at best not user friendly, but honestly the treatment we have received feels like they are fraudlent.