JoyReviews of withjoy.com

Joy has been incredible for our RSVPs and it’s such a cute website! No one has had a hard time accessing information and it’s been a JOY to have as our planning site lol

Frustrating, slow to load, poor user interface, couldn’t fix registry. Lots of frustration. Would not recommend

Works well as advertised, guest list management page improvements needed. Why can't I sort columns? WHY ARE THERE 19 UN-HIDEABLE COLUMNS that also can't be shrunk beyond a certain point? Why does filtering by 2 tags give you every entry with either tag instead of every entry with both? In my opinion the majority of this site's utility for couples is in the guest management spreadsheet section but at this point I wish they would just give me an export to .csv button. The features are so lacking that I maintain a separate google sheet and update it whenever I get an RSVP. I also didn't like how the guest stay page forces you to use google results/generic links with no option to update if you have a room block discount. Had to use a blank custom page just to get the links I wanted.

I’ve had a really frustrating experience with Joy lately. Multiple items I’ve ordered have been stuck in “processing” for over a week with no updates or resolution. What’s worse is that items show as available when ordering, only to later become unavailable. Instead of a real solution, I’m given credits—but those credits are basically useless because any new order I place just sits in “processing” indefinitely too. It’s turned into a cycle: unavailable items → credits → orders that never go through. At this point, it’s hard to rely on their service at all. *Added 2 weeks later* I am STILL waiting for them to resolve the issues they said they were going to fix!!!! It's my gift money and I haven't been able to receive it and I will be sharing my experience with every bride I will ever know!

I really enjoyed using Joy - it looks great, with apersonalised feel, and helps keep track of guest numbers and everything you need to know about them i.e. allergies etc. Any updates during the run up to the wedding can be easliy communicated without concern.

It is not user friendly. I get frustrated often and dread having to look at the wedding website. I spent time reading the help articles and that is helpful. I think if there was an orientation video, that might be more useful and quick. Additionally, I think certain things could be more user friendly to begin with (e.g. with contact collector, initially my screen view was filled up with columns for address, state, zip code, etc that were not important and it took me a while to scroll around and find the "tags" and "RSVP" column, which are the most useful ones. If those could be automatically organized in a user friendly way, that would help). In addition, editing things on the website often feels clunky. It's hard for me to know where to click to edit different parts. I also had a lot of people I needed to tag in groups (we have a guest list of 275), and unfortunately when I tried to search names and select one by one to tag people in a large group, I realized it did not remember who I had selected and no one was tagged! So I had to start over and search + assign tag one by one. It is too cumbersome to scroll up and down a list of 275 names to assign tags in one view.

The UI is easier than I thought it would be and I find it to be really well thought out. My only suggestion would be to make it a little easier to differentiate multiple events

Firstly the user facing is not great at all, most of my guests had to message me in confusion to what was on the wedding invite. There was no way to alter this. Secondly and most importantly, I put a list of local hotels on my website for guests from afar. I thought this was a great feature, until a couple of guests had booked a room at a hotel that was 60 miles away using the link through the withjoy website. The correct hotel is on my website and so this error falls with withjoy connecting a faulty link to the incorrect hotel. The correct hotel and incorrect hotel have the same name and are owned by the same company (but still not our fault there is an incorrect link!). I have sent proof of this faulty link being used by myself. I have contacted the incorrect hotel and they are unable to refund as it is through withjoy's booking company, Agoda (who also won't help!) There is no assistance from withjoy for their own mistake and are refusing a refund eventhough the faulty falls onto their system! We are now £450 out of pocket (plus the added stress of a bride a couple of weeks out from the wedding! Would not recommend this website at all. You and your guests will be out of pocket.