JoyReviews of withjoy.com

DO NOT BOOK A HOTEL WITH THIS COMPANY. WE ARE £500 DOWN AND STILL NO REFUND DESPITE WITHJOY ACCEPTING FAULT. Through my brother’s wedding website, I made a hotel reservation near the wedding venue. With Joy took £240 and sent an email confirmation to say we had reserved a hotel. The day before the wedding, I realised I had no email confirmation from the hotel themselves. I called the hotel and they confirmed With Joy had not passed on the funds and therefore we had no hotel booking on the night of the wedding. With Joy are completely uncontactable and the only way to ‘speak’ to someone is through the Live Chat function where they say someone will respond in 1 business day. We ended up having to pay a further £250 for a hotel that night as all other cheaper hotels were booked up. We wrote all of this in a complaint email to With Joy and still to this day have not received a refund DESPITE THEM ADMITTING FAULT AND ACCEPTING RESPONSIBILITY FOR NOT PASSING ON THE FUNDS. Luckily I have this all in black and white so I will be taking this to the Resolver UK, Financial Ombudsman and Company Misconduct. So far the only email we have received from them is the one where they accept responsibility and said we’ll be in touch about a refund, and then an automated email to say do you have any follow-up questions… Terrible company, definitely do not use and protect your money.

Still using it currently so I don't have a fully formed opinion yet so I started with a 4 of 5 rating. I dropped to a 3 of 5 because of the lack of customizable options for the way each page is layed out. It also never leaves me signed in unless I am actively using it, which is frustrating to constantly have to sign back in.

This is a great platform to create your Wedding website. It’s easy to use and navigate. I love the fact that ‘With Joy’ have an application for the phone as well, helps keep track of RSVPs whilst away from my desktop. I’ve managed to create the perfect wedding website within a month (gathering photos, liaising with the venue to confirm details ect) I would love to see more ways to cater to more unique weddings as well perhaps to put in a request for specific features rather than them being available immediately that would make ‘with Joy’ different to other Wedding websites. It would be cool if we could add in menu pages with pre-made templates and a feature to capture guests orders.

I am planning a 20 year renewal of vows, not a wedding. The templates are so set, there is no creativity to it at all. It was incredibly difficult to get the stock photos out and mine in. There is still one photo in the app that has a girl that looks remarkably like me snuggling a man who looks nothing like my husband. There for all the world and I can’t get rid of it. In disappointed, but it was free. I don’t like that I can’t turn off certain features like finding a place to stay. The RSVP didn’t let individuals choose their own menu, only as a group. The guest list was very hard to get the standard guests off.

I really wanted to like WithJoy because the core idea is great. The website looks nice, the initial setup is straightforward, and it’s impressive that features like the wedding website, RSVPs, guest list, invitations, and hotel booking are all available in one platform. Unfortunately, once I got beyond the initial setup, I found the user experience much more frustrating than I expected. The biggest issue was guest management. After sending my first round of save the dates, I needed to add more people to the invitation. I expected this to be simple, but I couldn’t find a way to add them to the existing campaign and instead had to create and send another batch. Tracking who had already received an invitation also wasn’t intuitive—I found myself clicking through multiple pages to figure out who had been sent one instead of having a simple “not yet invited” or delta view. The platform also hides important settings throughout different menus. Something as basic as enabling or disabling website pages took much longer than it should have because those options weren’t where I expected them. Before I felt comfortable publishing the site, I spent hours going through settings just to make sure nothing I didn’t want was visible. What should have taken an hour ended up taking closer to five. Another frustration was the save-the-date workflow for couples. If only one member of a couple has an email address, the save the date is sent only to that person and doesn’t clearly indicate that both people are invited. We ended up getting questions from guests because it wasn’t obvious whether their partner was included. I also didn’t realize until much later that the free digital invitations and save-the-date features were available. That capability wasn’t surfaced clearly during setup and feels like something that should be highlighted much earlier. Overall, WithJoy has a solid foundation, but many of the workflows feel unintuitive and require digging through settings or working around limitations that shouldn’t exist. I’d recommend it if you already have a complete guest list with everyone’s contact information and plan to do everything in one pass. If you expect your guest list to evolve over time or prefer software that makes common tasks obvious and flexible, be prepared for a steeper learning curve than the polished interface suggests.

it was so seamless and easy. Shaeeb was so helpful and made it very easy to solve my problem. and add cards to my account. Thank you

Easy to use especially in Canada. Had difficulty finding my city with other options I tried but With Joy was straightforward, easy to use and easy for my guests.

Do not book with Joy Bookings. I had booked a hotel room. I canceled as they charged in US dollars. I realized that they did the conversion to Canadian dollars so asked them to re-instate the booking 5 minutes later. They informed me that it was already cancelled and would not return my money, however it was not cancelled by the hotel till 8 days later! I conversed through email only as you can not speak to a person for over 2 weeks with still no hotel room or my money back. Needless to say, it was a stressful and a horrible outcome that I am continuing to fight. Again, do NOT book through this company. Book directly you will be much better off!