JoyReviews of withjoy.com

Quick response time, kind, patient, and even pulled up my actual website to try to better assist me in the issue I was having (rather than a generic troubleshooting). I am so grateful! An overall great experience. Thank you!

We used it for website, guest lists and digital invites. Worked extremely well for us.

My husband and I used Joy to create a website and registry for our one-year wedding anniversary party, and the registry included multiple cash funds. On May 28, my aunt contributed $100 to one of our cash funds using a debit card. On June 29, she happened to mention this gift to me. I checked our Joy account and couldn’t find any gifts from her, so I contacted Joy support. On July 1, a support agent confirmed that Joy had charged my aunt $100 and that we had not received this gift. He told us that the team was investigating and that he would update us “within 1-2 business days.” By July 16, Joy had neither refunded my aunt nor delivered our gift. My aunt and I had followed up with Joy support every couple days, and each time they had either requested additional information (which we provided multiple times) or asked us to wait two more business days (though they usually failed to update us within this timeline). In total, we had exchanged 37 emails with four different support agents. We asked for a phone number to call, but Joy did not provide one. At this point, I posted a one-star Trustpilot review and reached out to an executive at Joy via LinkedIn. The executive replied on July 19, finally connecting us with a support leader who could help. By July 21, her team processed our gift. She also apologized for our poor experience and reassured us that the engineering team had found the toor cause of the issue and had resolved it for the handful of other couples who were affected. The support we received from Joy leadership in the last few days was excellent, but I’m not sure whether our issue ever would have been resolved if we hadn’t shared our experience on Trustpilot and reached out to an executive. We really enjoyed building our anniversary party website with Joy and using it to manage our invitations, but I can’t recommend the registry product given the current state of customer support. Users should be able to receive efficient and effective support (especially when money is involved) without having to make a fuss, and I hope that the Joy team will work towards this goal.

It's a good app to track the guests list and easy to create the invitation. However, the app is not easy to navigate and it's quite confusing to look for the section which I want to see and edit. It's not clear in showing how is the view of the guest when we share the link with them. Additionally, we are not sure whether there's a need to collect the email address of the guest to activate the reminder email as it seems like the website auto activated the reminder email even without us needing to click any buttons for it. Perhaps, may add a music feature which may elevate the experience of guest while viewing the online invitation to give a personal touch.

Shaeeb was great. He could detect the problem and helped me fix it. Thanks again.

Website is quite hard to fill out, I wish if something hadn’t been amended it blocked you from publishing as we sent out our website and a load of questions we didn’t put appeared. Also really hard to use the app, it just directs you to the website. I’ve seen other peoples and they’ve been amazing so maybe it was just me but when you aren’t paying and you finally get it right, it looks great and had lots of people say how cool it was to have a website!

The experience was so great, withjoy made all things possible. Tied things together and made invites seamlessly. The site is so organized and the template's user experience is friendly, easy to navigate and fast.

The tech team was amazing. Fixed my problem in two minutes!