Debbie P.
Very disappointed
I am very disappointed in my experience with this company. I made hotel reservations for a wedding 3 months out. I quickly realized that I had booked for the wrong dates and tried to cancel my reservations within 15 minutes. When I then tried to correct my reservations, I was told that my deposit of $464 was non-refundable and my reservations could not be reinstated. If I wanted to have accommodations I would have to make new reservations and pay again. So this company was willing to keep my money, not provide any service, and showed no flexibility or compassion. Interestingly enough, when I called the hotel directly, they had no problem with reinstating my reservation and said they had not been contacted to rectify my problem.
Response from JoyJul 23, 2026
Sorry for the disappointment here. We are looking into this issue and are reaching out via email so please keep an eye on your inbox. The Joy Team

