JoyReviews of withjoy.com

I have been using this site for a few weeks to set up my wedding website. It is so easy to use, especially with some support from ChatGPT, and the service from the people who run the site is fantastic. Instant responses and input. Really impressed

I have booked a hotel as a wedding guest and need to amend, I have had about 10 different people email back all incompetent, they cannot grasp thay I need to change from 3 days to 2. Once suggested it was done but then said no refund amount. Then the next person said confirmed it was 3 day booking. I cannot amend with the hotel directly as this site uses Expedia to book. It's a joke, for hotel bookings avoid!!!

The WithJoy site is truly beautiful and easy to navigate. I personally did not have an exceptional experience. My gift did not arrive in time (which is fine, my fault for ordering late), so I made every attempt to return. BEWARE the website says you receive an order number via email after 4 business days of purchasing, and the order number is required for cancelling. I waited received no number, and was ultimately told I could not cancel the order because the order was already shipped. Okay. I was told I now must wait for the order to be delivered and then initiate a return. After several more days of waiting, I received the gift and requested a return via the online chatting agents. I was asked about 16 times whether I was absolutely sure if I would like to return the gift. YES as if my initial request did not clearly indicate it. Then, as a last ditch attempt at making me rethink my decision, the agent stated that she contacted the bride (my sister) and was told they are “looking for the gift and thought it was lost.” I know for a fact my sister received the gift because I ordered an identical version from a different store, but after getting in touch with my sister to confirm, she was baffled, stating she was never contacted. I’m just astonished, as contacting a bride with false accusations and igniting confusion ahead of a special day is just absurd and poor customer service. It’s also embarrassing, you show the gift’s receiver the price of the gift and the immense struggles you are facing in handling this order. Luckily, it was my sister and I’m familiar with her, but I would hate for others to experience this with a more distant relative or friend. For how expensive wedding gifts are, the process for returning and refunding should be more user-friendly and not “seamless and guaranteed” as their website promises. Overall, the site was cute and easy for purchasing, but not user friendly in the slightest. There is also no phone number contact, making any questions or concerns incredibly difficult to address. It’s been 12 days and I still have no return label.

Great app for birthdays and events, but the follow-up emails are frustrating! I used this to plan a birthday party, yet I keep receiving emails from Joy referencing "your wedding event." If you support non-wedding events, please make sure your automated emails reflect that. A small fix that would make a big difference!

I chose Joy for my wedding planning mainly because of the aesthetics of the website templates. But everything after that is a nightmare. The registry was the biggest pain. We would have guests purchase gifts from Joy and after a while Joy would let us know that the gifts are out of stock. This happened to 50% of our registry. And what's worse is they only refund you with Joy credits. We can't even cash it out to purchase the gift somewhere else. We ended up using all the credits to get something else from Joy. When guests asked us about how was the item they sent us it was total embarrassment and awkwardness. We also received gifts purchased from Joy being broken. TWICE. And the entire exchange the return process is just a waste of time. This totally ruined out wedding registry and just such an unpleasant memory to be part of my wedding.

Loved it! So easy! And great for planning the whole event.

Easy to use & one stop shop for information for guests and us as the couple.

Excellent free site to create your wedding website within minutes, with several helpful features, I recommended it 200%