JoyReviews of withjoy.com

Very disappointing from a guest perspective. Whole thing is awkward to use - and everything costs money - which you would rather go to the bride & groom. B&G ask for money gifts through the service and you pay them commission. Just share your bank details instead1 NEVER book a hotel room through their service - we stupidly did, and I was very cross with myslef. They showed a price on the screen that was less than booking direct - and when I paid it was significantly higher. When I went back and looked, under the big price was a tiny much higher cost ‘including VAT and our service charge’. I complained about it - a lot - but couldn’t get my money back to book direct. I think it is mid-selling and potentially fraudulent but who has time to fight these things!! Anyway - if attending a wedding arranged through it - do your best to avoid giving them any money as they have very dubious business practices.

Good platform. A lot of glitch and features missing but work pretty ok as RSVP, Email and Text. Make sure your guests put a +1 before their phone number or you will have to go throughs 300 contacts to change it manually.

Very simple to use, very interesting would recommend to friends and family

I believe this is my first negative review, but after more than a month of trying to get a refund, I feel obligated to share my experience. On 6/16, I ordered about $195 worth of gifts for a bride and groom. I received an order confirmation, but never received a shipping update or any other communication. On 7/3, I reached out for an update and was told "some" items had been delivered and the rest would arrive in 3–5 days. That wasn't true. By 7/18, the couple had received only one $30 item. That's when I requested a refund. Only then was I told one item had been lost in transit and two others were out of stock—something no one had communicated before, even though they were in stock when I placed the order. I repeatedly requested a refund, not store credit. On 7/19, I was told a refund was being processed. By 7/26, nothing. On 7/28, I was told I'd receive $135.57 back. When I asked for a breakdown of that amount, I was told today that my refund would actually be $30. The lack of communication, constantly changing information, and month-long effort just to get a straightforward refund has been incredibly frustrating. I can't recommend purchasing through WithJoy based on this experience.

We have used Joy for our wedding and it’s a great tool. Building and designing the website was easy No issues with people RSVP’s Lots of different designs to chose from

If I had a do-over, I’d just use Typeform and an e-card platform. Having built my own website on a different platform, I only wanted to use the Joy rsvp feature. However, getting the settings right so that everything else was turned off while people could still access the rsvp, was super difficult. And even with all the settings correct and hotel settings turned off, people still got pushed hotel advertising after filling in the rsvp. I would rather pay two other sites to get the card animation and rsvp with no ads. The ads feel cheap and nasty, and incredibly unprofessional. Edited for clarity on 1/8/26. Also, to add that this was marked as an 'unprompted review', but I posted the review in response to an email that was sent to me asking for a review.

Exceptional user experience. Very grateful for the ease to build it and the formatting and layout options available. We also used the option to have our guests send money via the app which some took advantage of but most chose Venmo or Zelle to avoid the cc processing fee. The only thing outside of Joy that we used was SignUp Genius since we’re doing a four day, “do it ourselves (DIO)” wedding weekend. Would have been great to have it all in one or be able to embed more easily.

This website has been a disaster at every turn. First, 30% of our guests never received the email invitation. The agent's advice was to resend the invitation to everyone. Second, while we were in the midst of drafting additional event descriptions, the website sent out "reminder" emails to all guests with the draft information without our knowledge or consent. Third, when sending invitations to additional wedding events, we did it with a live agent to make sure the original wedding invitation would not be overridden, but it was overridden anyway. That means we can now only see who is RSVPed to the welcome dinner but not the wedding itself. The agent's advise is to get every guest to re-RSVP to the wedding. There are a multitude of other features that I wont even get into: for example, the website will still send out event reminders and updates to all guests, even the ones who RSVP no. I wish we had not chosen this site as its been an absolute nightmare. Go with a paid website like the knot or zola because you truly get what you pay for.