JoyReviews of withjoy.com

As a guest, who booked a hotel through their website, I hadn’t realised they were acting as a third party. The website made it look like I was using the hotel I was booking’s website. Which meant I was charged hidden fees from Withjoy + unable to add anything to my booking like breakfast or early check in because their booking service doesn’t allow it but the hotels policy is to add these things on to your booking AFTER you’ve made your reservation. So basically, just had to spend ANOTHER £200 to get the hotel on their own website so I can get the check in I need. Customer service basically told me ‘it’s not our policy and we don’t make alterations once you’ve made your booking’ - then why the hell would ANYONE book through you. I won’t complain to the bride or groom but I’ll make sure I tell everyone else

Customer service & chat is basically nonexistant. We used With Joy for our wedding registry and when there is any small issue with a gift (out of stock/missing/return) and you go to the chat with agent function you will not hear back in an hour, or two, or five, or a day, sometimes not even days. It is absolutely insane and I wish we never used them. I work in the wedding industry and will now tell all of my brides to stay far away and go with a competitor.

I have invited my family and friends through this website, and I found it to be very useful. The information about nearby hotels for the reception and ceremony venues is particularly helpful, as it provides guests with convenient accommodation options and helps them plan their stay in advance.

I'd give it a 3.5, very disappointing experience with Joy. I purchased a registry gift and reached out because I couldn’t access any tracking information. The AI customer service was very frustrating. It repeatedly asked questions I had already answered and continued responding with automated prompts even after I specifically requested a human representative. Once I finally reached a person, I received conflicting information about the status of my order, only to eventually be told the item was out of stock and that store credit had been issued to the recipients instead of simply refunding my original payment. AI customer service should make getting help easier, not create another obstacle. Between the poor automated support, inconsistent information, and handling of my purchase, I ultimately requested a full refund and will be very hesitant to use Joy again.

One of my coworkers introduced me to the Joy app. I immediately fell in love with all the features available such as website builder, RSVPs creator and tracker, gift registry to name a few. Moreover, with Joy gave me access to all the features I needed without having to b spend a dime?😊🙏🏾 I was able to design my wedding website, formulate my guest list and track rsvp and create my gift registry using an external site (Amozon) and Joy allowed me to Link my Amazon registry in this app, so that I can keep track of everything in one place. If you are reading this comment you are in the right place, with joy is a bride's best friend.

The service is excellent, even if you’re using the free version. I highly recommend for organizing the wedding guest list and send invitations. Highly recommend because it’s easy to use

I worked really hard to make the website exactly how I wanted it... Then I tried to use the Joy app on my phone in the "view as guest" mode and it's completely useless. I thought it would show up almost exactly how the website does on a phone, but it doesn't at all. I'm really disappointed in that. I'll have to find a different app for my guests to use for sharing photos with us on our big day. Everything else has been great (so far), the website layout, the guest list, linking registries, etc. I'm just still really bummed about the app not functioning properly/not being in sync with my website at all.

I am having issues with my wedding registry on my Joy wedding website. I connected to my Amazon registry and now I am seeing all of my Amazon registry items twice on the Joy website and it's not syncing with my Amazon account as those still show all items as available even though one has been purchased. It was advertised that it was easy and seamless to connect your external registry to Joy, but this is not my experience so far.