JoyReviews of withjoy.com

This page is very helpful and a very good way to manage your wedding invitations. I'm happy to find it. 🥳

Let me frame this from the perspective of a guest attending a wedding. The wedding was held in the Hunter Region, NSW, Australia. The couple used a WithJoy invitation, which included a link to accommodation along with a "booking code" that directed guests to book a specific property. Through the WithJoy service, we paid more than $330 AUD for our accommodation and received confirmation of our booking number. When we arrived, the accommodation confirmed that our booking existed, but advised they had received no payment advice, proof of payment, or any communication regarding payment from WithJoy. This made check-in take far longer than it should have and created unnecessary stress. Thankfully, the staff at the accommodation were incredibly helpful. They reassured us, allowed us to check in anyway, and simply asked us to leave our debit card details as security—which should never have been necessary. They also informed me that the outstanding balance for the room was only $228, which was essentially over $100 less than what we had paid through the WithJoy booking link. I emailed WithJoy immediately before the wedding, with my email being sent at 2:13 PM local time. I received this exact response at 12:24 AM local time: "Hi CJ, Thank you for letting me know that the hotel has not yet received the payment. I’m here to assist you! I will notify our travel partner about this issue. Since your check-in date was yesterday, I hope everything went smoothly with your arrival. Were you able to check in without any problems? I look forward to your reply. Best regards, Izza Joy Travel Concierge" First of all, this response time is completely unacceptable for something as important as accommodation and confirmation of a guest's stay. We were fortunate that the staff at the accommodation were understanding and made sure we weren't left stranded. Other properties may not have been nearly as accommodating. After explaining how unacceptable this experience was, I received two more AI-generated responses along the lines of: "Sorry for the inconvenience, rest assured we do everything we can to help, just awaiting a response from our travel partner..." Why was nobody picking up the phone and resolving this immediately? The responses implied they may have simply sent an email and were waiting, rather than treating an active accommodation issue with any urgency. Three days later—well after we had already checked out—I finally received confirmation that the travel partner had paid the outstanding balance. This raises an obvious question: why are guests paying more than $100 extra for a middleman whose only role is to book another middleman, who then books the accommodation? It is a predatory markup layered on top of multiple unnecessary systems of inefficiency. The process does not guarantee the security of your booking, the payment system clearly isn't reliable, and there is no transparency or receipt confirming that the accommodation has actually been paid. This is a significant flaw in what could otherwise be a good product. However, any booking platform or "service" that operates this way—without transparency and without seamless execution—is something I will avoid entirely in the future based on this experience.

Extremely Helpful

Beautiful, well put together and stress-free app…

Very helpful having joy cause they make it easier to manage all of you wedding guests

Best application for organizing all wedding or event activities

Ottimo sito, estremamente funzionale e facile da utilizzare. Considerando che è anche gratis c'è davvero tutto di positivo.

Zero stars if I could. Avoid booking through WithJoy at all costs. I booked a hotel room through WithJoy for a wedding. When I arrived on the day of my stay, the hotel staff was on strike and the property could not accommodate me. I contacted the hotel directly, and they agreed to waive all cancellation fees since I clearly could not stay there through no fault of my own. The problem: because I booked through WithJoy, which they told me is powered by Expedia, the hotel couldn’t process my refund themselves. I had to go through WithJoy’s customer support instead. That’s where things fell apart. I explained the situation clearly, including that the hotel itself had confirmed it would honor a fee-free cancellation. WithJoy’s response was essentially “you’re outside the cancellation window, too bad.” When I pointed out that the hotel was on strike and unable to provide the service I paid for, I was told that wasn’t their problem. They never attempted to contact the hotel to verify my claim, even though doing so would have taken minutes and confirmed everything I said. So now I’m out $300 for a hotel stay I never received, for reasons entirely outside my control, because WithJoy refused to do basic due diligence or show any flexibility. This is not a case of me changing my mind or missing a deadline. The hotel was non-operational. Any reasonable company would have treated this as a legitimate exception. Terrible customer service, rigid to the point of absurdity, and completely unwilling to advocate for a paying customer in a situation that wasn’t remotely my fault. I will not be using WithJoy again, and I’d encourage anyone reading this to book directly with hotels when possible to avoid exactly this kind of runaround.