JoyReviews of withjoy.com

I strongly recommend caution when using WithJoy to book hotel accommodation. A member of our family booked accommodation at the Premier Hotel in Birmingham through WithJoy in connection with our daughter’s wedding. WithJoy took AUD $331.99 from the customer on 19 July 2026, well in advance of the stay. However, when the couple arrived at the hotel to check in on 4 September 2026, they were told that the hotel had apparently not received the payment from WithJoy. They were therefore required to pay the hotel GBP £140 upfront themselves before they could stay. The couple had already paid WithJoy AUD $331.99 for the accommodation, so they have now been put in the position of having paid for the same accommodation twice. As of 7 September 2026, this dispute has still not been resolved. The original AUD $331.99 payment taken by WithJoy on 19 July has not yet been satisfactorily accounted for or refunded. This is extremely concerning. If a company accepts payment for hotel accommodation nearly seven weeks before the customer’s arrival, the customer should reasonably expect that the hotel will have been paid before check-in. Instead, the guests arrived at the hotel expecting their accommodation to have been paid for and were unexpectedly required to produce another £140 themselves. I would like WithJoy to provide a clear explanation of: • What happened to the AUD $331.99 payment made on 19 July? • Why had the Premier Hotel apparently not received the payment by 4 September? • When will the original payment be refunded to the customer? Until this matter is resolved, I would strongly caution anyone considering using WithJoy to handle payment for hotel accommodation.

Very disappointed with my experience With Joy Hotel Amsterdam I booked the hotel for two nights. On the morning of my flight , before travelling, I found out that I was unable to travel to Amsterdam. I immediately contacted the hotel to explain the situation and asked if they could refund at least part of the amount I had paid Unfortunately, they completely refused and were not willing to discuss the possibility of any refund or partial refund at all I understand that hotels have cancellation policies and terms and conditions, but I was disappointed by the lack of flexibility and understanding in an unexpected situation. I contacted them as soon as I knew I could not travel, but unfortunately no solution was offered. Overall, I am very disappointed with the customer service and how my situation was handled. I would recommend checking the cancellation and refund policy very carefully before booking.

We only gave ourselves 3.5 months to organise our wedding. We had 250 guests so an online solution was always going to be best. My niece had used Joy earlier this year and it seemed to work well. Even though I researched other sites, Joy was definitely the best. Our guests loved the digital invitations. We loved the ability to send different invitations depending on who was invited to which part of the day. The support team were also really responsive when I came across set up I didn’t quite understand. The one little downside was the restriction on sending invitations in bulk by WhatsApp here in the UK. I hope that can be resolved for future users. Otherwise, would highly recommend.

Honestly…this website was too much trouble. Not very easy to use and was not accurate in sending out invites or tracking our RSVPS! What did I pay for? Our invites went to our guests junk mail.

The website was beautiful and made tracking rsvps very easy

Would have liked to speak with someone on the phone or a Live Chat on the website - neither were available for a Registry gift issue; Seems like Joy is trying hard NOT to directly interact with anyone and is avoiding this at all costs; Wonder how much engaged couples are paying for this Total Internet/zero contact person service;

Very disappointing experience with Joy Reservations. I booked through their service and was placed in a smoking room that I did NOT request. The room was old, dirty, and smelled strongly of cigarette smoke. I immediately asked for help getting moved to a non-smoking room, but neither the hotel nor Joy Reservations was willing to properly help me. I even requested a ventilator to at least help with the horrible smoke smell, and it was never brought to my room. On top of everything, I was charged for TWO nights, including an additional night that I did not request. I contacted Joy Reservations to try to cancel the extra night, but their customer service was extremely disappointing. Instead of taking responsibility and helping resolve the situation, I was basically referred to the cancellation policy. I understand policies, but good customer service means actually listening to the customer and trying to find a reasonable solution when something clearly went wrong. I would NOT recommend using Joy Reservations. After this experience, I will definitely think twice before booking through a third-party reservation service again.

I had a complicated situation with my rsvp form and Uzma was such a great help. Assisted me to sort out the situation, she had so much patience with me until my issue was resolved.