JoyReviews of withjoy.com

DO NOT BOOK THROUGH THIS WEBSITE, and IF ANYONE HAS CONNECTIONS TO AUTHORITIES THAT CAN INVESTIGATE THIS COMPANY, I WOULD LOVE TO GET THAT INFORMATION. I researched WithJoy after the horrible experience I just had Sep 3-6, 2026, and I am not surprised to see 27% ONE STAR REVIEWS. I booked ONE hotel room for my husband and I in the Fairmont Royal York in Toronto for a wedding through this Joy website. I had two confirmation emails the day prior to arrival but one before, which was weird but I thought it was a glitch. When we checked in, we found out that the "GOLD" suite booked though the Joy at a premium price was actually just a regular room at the hotel. I had confirmation of gold status room. I had to pay the difference. Then I was told by the hotel that With Joy overcharged me for the regular room rate. So not only did they scam me on the type of room but also the amount I paid, AND the website booked a second room which they charged me for. I had 2 rooms booked for 2 people? I contacted With Joy and this was their brilliant, fraudulent, response (and now I know this has happened to so many other people): From concierge at With Joy: "We've just received a reply from the property and, unfortunately, the free cancellation request was denied. See below the message we received: "We have carefully reviewed the circumstances surrounding these reservations. On September 2, the eve of the check-in date, the guest contacted one of our Front Office Managers and requested that both rooms be located side by side with their family. Based on this request, the two rooms were blocked next to each other, and notes were placed on both reservations accordingly. We would also like to clarify that the reservation the guest ultimately used was made on July 31, while the other reservation was made on August 5. Furthermore, upon reviewing the guest’s reservation history for the exact same stay dates, we found that the guest made a total of 20 reservations for September 3-6, 2026. Of these, 18 reservations were subsequently cancelled, leaving the two reservations referenced above. Given the circumstances, including the guest’s request to have both rooms arranged side by side with their family immediately prior to arrival, as well as the reservation history noted above, we have carefully reviewed the case and, at this time, have decided not to proceed with a refund for the No Show charge of the unused reservation. We appreciate your understanding and cooperation in this matter." This site is run by complete scammers and need to be held accountable. This is how they make money on a seemingly "free service" for the bride and groom. I will be reporting them to their local authorities.

I love the fact that it's free and very user friendly. The website is pretty customizable, and the inherent style of the website you work with is very elegant. I think its great that you can customize the website with a color picker so your photos and the background can match. And the RSVP tracker and email invitations are better than expected and very much appreciated. It's made the process of planning this wedding a lot easier! If there's something I would choose to improve upon, I would love to be able to have more control over the photo gallery section where you can post "moments" from the wedding and engagement photos. For instance, the order in which the photos are posted on the page after uploading them to the website would complete the experience for myself. Overall, I would choose this website builder all over again if I found myself back in time. I will definitely be recommending this site to future brides I know.

Rubbish. Use names to increase their possible client list. When asked to remove names, they cant do it. A total shambles of a business. Take care. They hold your personal details and won't remove them. Your reply places the responsibility on the wedding couple. However Joy take the opportunity to ask the guests if they are planning an event. Don't hide behind small print Joy are NOT blameless.

Over all, a great experience but there are some technical glitches and pain points. For example, Joy does not automatically create a tag for the individuals who are attending the wedding so if you want to send an email only to people attending the wedding you have to manually go in and mark everyone with a tag to be able to send a group email. They were also some issues with envelope names being redundant or incorrectly done for sending invites. It was best to manually enter envelope names. The registry is overall fairly seamless as we added everything directly to the Joy registry website. Would use again but takes some experimentation to optimize.

Paid £180 for a hotel room through withjoy.com and cancelled but never received my money back

Registry gifts held indefinitely - unable to withdraw.

Excellent platform, easy to use and manage. Highly recommend

very easy to use and has been very helpful for managing our guest list despite feature limitations in our region.