JoyReviews of withjoy.com

I used Joy (with Joy.com,) to RSVP for my friend’s wedding. As part of the wedding site they built, there was a section linking hotels in the area. Joy markets the hotel booking session as “discounted rates for wedding guests.” You are encouraged to book directly with Joy to see hotels near the wedding venue and receive a special discount. I booked a double-queen room for $340.42 total. When I arrived at the hotel, they informed me there is no double queen room and the third-party (Joy,) had overcharged me by $218.14. I was given a room with one full-sized bed. After my stay I emailed my receipt to Joy customer service and informed them of the incorrect booking and charge. The customer service team proceeded to gas light me, misunderstand my situation, and delay the issue for weeks until finally coming back to say they were “pleased to offer” me a $30 refund. By this point, I had already had to dispute the overcharge with my credit card company and received a refund directly from them. Despite being given appropriate documentation from myself and the hotel manager, Joy refused to rectify the situation. You are not getting a discounted rate booking with Joy. Wedding guests will be up charged a premium and never refunded. Please do not use this service.

The fact that we could edit the website and even add more features and links made it great

I am extremely disappointed with how Joy has handled a significant issue with my hotel booking at Pestana Sintra Golf. I booked and paid for a Club House Suite, including one additional night specifically so that my mother and I could access our room at 8:00 a.m. after approximately 17 hours of international travel. I had confirmation of the accommodation I booked and had also confirmed my early-arrival arrangements with the hotel in advance. When we arrived, however, Pestana had us booked into a different room category—the Mezzanine Suite. We ultimately had to wait seven hours, until the regular 3:00 p.m. check-in time, before the correct Club House Suite became available. The result is very simple: I paid for an additional night specifically to have access to the accommodation I booked that morning, and I did not receive that benefit. Pestana has attributed the room-category discrepancy to Joy, while Joy has now declined my request for reimbursement of the additional night and stated that “proof of the claim was not provided.” I strongly disagree with that statement. I have provided information and documentation supporting my complaint, including confirmation of the accommodation booked. If Joy believes something specific is missing, I would expect them to identify exactly what additional evidence they require rather than simply dismissing the claim by stating that no proof was provided. I am also not requesting reimbursement for my entire stay. I am asking to be reimbursed for the one additional night I purchased specifically to guarantee early access to the correct accommodation—a benefit I did not receive. Between Joy and Pestana, I have been left in the middle while each party avoids responsibility for what occurred. From a customer's perspective, I should not have to determine which company's internal booking process failed. I made and paid for a specific reservation, and what was communicated between the booking provider and hotel did not result in that reservation being available as expected. Mistakes happen. What matters is how a company responds when they do. Denying my request on the basis that “proof was not provided,” when I have provided supporting information, is not an acceptable resolution. I will gladly update this review if Joy properly reconsiders the claim and provides a fair resolution.

La plataforma es muy sencilla de usar y muy amigable. Colocar etiquetas a los invitados es lo mejor porque se puede personalizar que observa y que no observa cada uno de ellos. Además, la página se puede personalizar con fotos, etc. Los encargados de soporte nos ayudaron rápidamente a solucionar problemas para subir invitados, incluso se ofrecieron a hacerlo. Estoy muy contento.

If I can stop even one person from using this horrible site that’s enough for me. I wish I had used any other platform

Family members used this site for their wedding information, gift registry, and as a way to book the hotel. I used the site to book my reservation at a hotel. I put in the dates of the nights I wanted to reserve. For some reason when I was looking at different rooms in the hotel, the dates must have reverted back to the original dates I saw when I opened the hotel site. I did not realize that the wrong dates were reserved until I received my confirmation email from withjoy.com. I tried to call the withjoy.com company, but I could not reach anyone. I called the hotel the night of the problem and they did not receive the reservation from the site. After talking to the hotel again 4 days later, I learned that the wrong dates had been reserved at the hotel despite my multiple emails to the company. I emailed withjoy.com and explained that I just wanted to change the dates for my reservation. I did not try to cancel my reservation because it is stated that cancellations are nonrefundable. It does not state that modifications are non-refundable on the website and I just wanted to modify the reservation to the correct dates. After emailing the company, I received AI generated emails that did not address the issue. I have been sending emails back and forth to the company and nothing has been resolved as they never tried to change my reservation dates. Despite requests to talk to a live person to resolve the issue, they refused to communicate except through email. I have explained the situation over and over again in my emails and they refused to change the dates. Because they did not provide the service I requested, I asked them for a refund. They continue to send me emails which never address the issue. I have never been so disappointed and frustrated with a company. They actually deserve no stars for not addressing the issue and not taking responsibility for their mistake.

I made a reservation a few months ago to stay at a hotel from Sept 4-6 and I did not receive any confirmation at that time. Two days before my flight on Sept 2, I received confirmation that my hotel was booked for Sept 3-5. I called the a representative at the hotel to adjust the dates and I was told I would need to contact the third party I made the reservation with to make any modifications. I reached out to a contact at Joy to fix the mistaken hotel dates and was told they were working to address the issue. I arrived at the hotel on the the 4th, stayed the night, and didn't hear back about the reservation issue until a few hours before I needed to check out for the erroneous reservation where they claimed there was nothing they could do to change the dates. I ended up needing to make a new reservation for the addition night. When I returned from my trip, I continued my email with Joy support asking for a refund for the one night at the hotel that I did not ask for. I was told Joy requested a refund from the hotel but couldn't process anything unless the hotel approved of the refund. Joy said they never received that approval. I was told I could contact the hotel directly to get approval and the name signature of the approver which is not something I am actually able to do since I did not make the reservation. Regardless, any refund should not need the approval of the hotel because the fault lies with Joy. I was told that their hands were tied and there was nothing further they could do to help me. I ended up paying for an extra night at the hotel that I did not use because of Joy and my communications with their support were frustrating and unhelpful.

Planning a wedding can quickly become overwhelming and expensive, but Joy completely changes the game. It is hands-down the most comprehensive, stress-free wedding website and guest management platform available—and astonishingly, its core platform doesn't cost a dime. From the moment you start setting up, Joy makes the process feel seamless. Everything you could possibly need to plan and communicate your big day is built right into one beautifully designed hub: - Stunning Invitations: Whether you are sending digital invites or matching physical print suites, Joy offers a vast selection of sleek, modern designs that look professionally crafted. - Effortless RSVP Tracking: Managing guest responses, meal choices, plus-ones, and custom questions (like dietary restrictions or song requests) is entirely automated. You get real-time tracking without having to keep track of paper cards manually. - Interactive Maps & Travel Details: You can easily embed precise location maps, schedule timelines, hotel block links, and local travel recommendations so out-of-town guests know exactly where to go and what to expect. - All-in-One Registry & Guest App: Integrating multi-store registries and setting up a companion mobile app for guests to share photos on the wedding day makes the entire experience interactive and cohesive. Joy manages to offer premium-grade tools without locking essential features behind paywalls. If you want a stylish, functional, and hassle-free way to keep your guests informed while saving time and money, Joy is an absolute must-use.