Lorne P.
Quick responses however responses to my…
Quick responses however responses to my query did not answer my questions regarding a refund at all. Instead they offered something else instead. This happened multiple times leading to significant frustration. This started as a trial, turned into me canceling (forgot to before the trial end) - no judgement on the material. I canceled and then noticed an additional charge (This was the refund I was seeking). When I logged back in, I noticed this was split into multiple subscriptions!! I pointed out I had tried to cancel as indicated based on the other cancelation- they disagreed. I choose to wrote this.
Response from WiseyMar 2, 2026
Dear Lorne! Thank you for taking the time to write a review. We’re very sorry for the confusion and frustration caused by the additional charges and multiple subscriptions. At Wisey, we aim to resolve refund requests clearly, and we regret that our previous responses did not meet your expectations. To make this right, we have issued a full refund for all related charges. We are also reviewing our cancellation and billing processes to prevent situations like this in the future. Thank you for your patience and for sharing your experience, as it helps us improve transparency and customer support for all users. Please email us at [email protected] if you have any additional questions or feedback. Cheers!