WiseyReviews of wisey.app

Response from WiseySep 14, 2024

Dear Valued Customer! Thank you for reaching out and sharing your experience. We deeply regret any frustration or confusion you’ve encountered with our platform, especially regarding the charges. Our goal is to provide transparent, supportive services, and it’s concerning to hear that this was not your experience. Regarding the charge, we strive to clearly communicate all pricing details during the signup process, including in the subscription terms provided before confirming payment. However, if this information wasn’t visible or clear, we take this feedback seriously and will review our processes to ensure greater transparency moving forward. Please reach out to our support team at [email protected] with the details of your request, and we’ll work to resolve this as quickly as possible. Thank you for your patience, and we hope to resolve this for you soon.

Response from WiseySep 13, 2024

Dear Tym! Thank you for sharing your detailed feedback. We're truly sorry to hear about the frustrating experience you've had with the Wisey platform. Your concerns about the subscription details, lack of access to content, and the overall confusion in the app are valid, and we deeply regret that this has impacted your trust in us. The subscription process and auto-renewal are designed to provide continuous access without disruption, but we understand how important it is for this to be transparent and clear. We sincerely apologize if this wasn't communicated properly. Your feedback is valuable in helping us improve both the platform and the customer experience, and we appreciate your patience throughout this process. If there’s anything else we can assist you with, please don’t hesitate to reach out at [email protected]. We're here to make things right. Cheers!

Response from WiseySep 13, 2024

Dear Valued Customer! Thank you so much for sharing with us your experience with the app! Please know that we only want to bring the best to you. We strive to make the Wisey app the best and easiest app out there and the way we do that is by listening to our users' experiences. In case you have any ideas or suggestions on how to make our app better, please, reach us out to [email protected] and share your thoughts. Enjoy your day!

Response from WiseySep 13, 2024

Dear Chris! Thank you so much for letting us know. That is really frustrating and we're sorry you're experiencing this issue. Please be aware that customers are not billed without their consent. Please know that we are always looking for ways to improve and value this feedback. We kindly ask for you to email [email protected]. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience. Take care!

Response from WiseySep 12, 2024

Dear Sarah! Thank you so much for your feedback! It's wonderful to hear that our customer service team was able to assist you promptly and ensure your refund was processed smoothly. We always aim to provide support that meets your needs, and we're glad we could help in this situation. If you ever decide to give Wisey another try, we’ll be here to assist you!

Response from WiseySep 12, 2024

Dear Alex! Thank you so much for sharing your positive experience with Wisey! We’re thrilled to hear that the personal development workbooks have made such a meaningful impact on your life. It’s great to know that the content has resonated with you and helped you make important changes in areas like healthy eating and productivity. Your feedback motivates us to keep delivering resources that truly make a difference. If there’s anything else you need or any further goals you’d like to tackle, we’re here to support you every step of the way! Keep up the fantastic work!

Response from WiseySep 12, 2024

Dear Elizabeth! Thank you for reaching out and sharing your experience. We sincerely apologize for the unexpected charge despite your request to quit the service. If you haven't downloaded the app or utilized the service, you are eligible for assistance with this charge. Please contact our support team at [email protected]. We appreciate your patience and will work to address this promptly. Thank you for bringing this to our attention. Cheers!

Response from WiseySep 12, 2024

Dear Greg! Thank you for sharing your experience. We take your concerns about customer service seriously, and we're sorry that your questions weren't adequately addressed. We would love to look into this further to show you how great our customer support can be. We want to make this right for you. Please reach out to us again at [email protected] with your account details so we can look into your case, clarify the charges, and explore possible solutions. We are committed to resolving this matter as quickly and fairly as possible. Thank you for your patience.