WiseyReviews of wisey.app

Response from WiseyNov 1, 2024

Dear Grant! We appreciate your feedback. We take your concerns seriously and are committed to improving our platform based on user experiences. We believe we have made great strides in giving our customers the amazing support they deserve. If you have any specific issues that we can address or clarify, please don’t hesitate to reach out at [email protected]. Your satisfaction is important to us, and we hope to make your experience better in the future. Thank you for sharing your thoughts!

Response from WiseyNov 4, 2024

Dear Rebecca! Thank you for your feedback, and we are sorry to hear about your experience. We take concerns like yours very seriously and are committed to ensuring transparency and support for all our users, especially those navigating ADHD. Unfortunately, it seems the email you provided is incorrect, and we’re unable to look into your account details or address your specific situation. If you’d like to discuss your concerns further, please reach out to our customer support team directly at [email protected]. Your feedback is important to us, and we want to ensure that your voice is heard. Thank you for sharing your thoughts, and we hope to assist you further. Take care!

Response from WiseyOct 24, 2024

Dear Vanessa! Thank you for your feedback! We’re glad to hear that things seem good so far. Take your time to explore the platform and see how it fits into your learning and ADHD management. If you have any questions or need assistance as you continue, don’t hesitate to reach out at [email protected]. We're here to help you make the most out of your experience!

Response from WiseyOct 24, 2024

Dear Christina! Thank you for reaching out and sharing your experience. We apologize for any confusion regarding the trial charges. I see you've already notified customer support, and we’re here to ensure this issue gets resolved as quickly as possible. Please rest assured that our team is working to assist you with your refund. It’s great to hear that the assessment resonated with your experience of ADD/ADHD. If there's anything else you'd like to share or further assistance you need, we're here to help at [email protected]. Take care!

Response from WiseyOct 27, 2024

Dear Maryann! We’re sorry to hear about your experience. Our intention is to create a positive, supportive experience, and we regret any misunderstandings regarding charges. Please know that we take feedback seriously and would be happy to clarify or assist with any specific questions about your subscription or payment options. If you’d like to reach out to us at [email protected], we’re here to help resolve any issues promptly. Have a great day!

Response from WiseyOct 27, 2024

Dear Israel! Thank you for your feedback, and we are sorry to hear about your experience with our platform. We strive to provide valuable content and support for our customers, and it’s disappointing to learn that you feel the videos did not meet your expectations. Regarding the billing and cancellation process, we understand how important transparency is. We aim to clearly communicate our subscription terms, and I'm sorry if this was not apparent at the time of purchase. Your feedback is invaluable, and we will take it into consideration as we work to improve our communication. If you need assistance with your cancellation or if there’s anything else we can do to help, please reach out to our support team at [email protected]. We’re here to assist you!

Response from WiseyOct 27, 2024

Dear Tom! Thank you for bringing this to our attention, and we’re truly sorry for the frustration you’ve experienced. We want all customers to feel informed and comfortable with the Wisey platform. To clarify, we aim to be transparent about our subscription terms, including charges after the free trial. We understand this experience has fallen short of your expectations regarding content quality and communication, and we take your feedback seriously as we strive to improve. If there’s anything specific you’d like us to address further, please reach out to our support team at [email protected]. We’re here to assist however we can. Take care!