C L.
Somewhat ambiguous refund/free trial terms
While the company was very gracious and courteous- generous in helping resolve my issue- I wish that they would be more willing to give refunds. It feels confusing and ambiguous when signing up that there are limitations to refunds. That said, the company worked with me and while I didn’t get a refund, which they were well within their rights to withhold, they treated me more than fairly, with courtesy, and compromise.
Response from WiseyNov 1, 2024
Dear Lee! Thank you for your feedback! We understand that refund policies can be confusing, and we appreciate your insight regarding this matter. Your experience is valuable to us as we strive to improve our services. We will certainly consider your thoughts on our refund policy to enhance clarity for our users in the future. If you have any other suggestions or need further assistance, please don't hesitate to reach out at [email protected]!



