Kym K.
I cancelled the subscription but I kept…
I cancelled the subscription but I kept getting billed! You follow the cancel steps - about 7 re-sell messages - and you think you have submitted the cancellation. Done. But you keep getting billed! You go bank in and it tells you your account is still active. Ridiculous.
Response from WiseyJun 4, 2025
Dear Kym! We’re sorry to hear about your experience. We take concerns like this seriously and want to assure you that our team is always here to help. If you've already canceled but were still charged, please reach out to our support team directly so we can look into this further and ensure everything is resolved for you. If you’d like to discuss this further, please feel free to reach out to [email protected], and we’d be happy to assist in any way we can. Cheers!



