WiseyReviews of wisey.app

Response from WiseyAug 15, 2025

Dear Hanne! Thanks for reaching out. We’re truly sorry for the frustration and confusion you’ve experienced regarding the separate ebook subscription. We understand how upsetting it can be when subscription details aren’t as clear as they should be, and we’ll review our communication to make sure this information is more transparent. It’s good to hear that your refund was processed, though we regret it required extra steps. Please know that your feedback is being taken seriously as we work to improve our processes. We appreciate you sharing your experience so we can better serve all our users in the future!

Response from WiseyAug 11, 2025

Dear Leslie! Thank you for taking the time to share this feedback. Thank you for recognizing our customer service team! We work hard to provide the best support possible, and it’s rewarding to know that it made a difference in your experience. If you have more to say, you can reach us anytime at [email protected]. Take care!

Response from WiseyAug 11, 2025

Dear Gerald! Thank you for sharing your positive experience with us. We’re happy to hear that our team was able to resolve your matter quickly. Providing prompt and effective support is always one of our top priorities. We’re glad we could assist you without unnecessary delays. If you ever need help in the future, we’re here at [email protected] to support you. Enjoy your day!

Response from WiseyAug 11, 2025

Dear Gary! Thank you for taking the time to share this feedback. Thank you for your kind words about our quick response to your billing request. We’re glad to know you enjoy the app, but we’re sorry to hear about the issues with videos not working on your Mac and iPhone. Our team is actively investigating this and would like to help you get full access to the content. If you could share the specific videos or lessons that aren’t playing at [email protected], we’ll work on resolving the issue promptly. We appreciate your patience and are committed to ensuring you have a smooth learning experience!

Response from WiseyAug 11, 2025

Dear Karen! We truly appreciate your feedback! It’s wonderful to hear that our team was able to respond quickly and assist you. Providing timely support is one of our top priorities, as we want your experience with Wisey to be as smooth as possible. If there’s anything else we can help you with, please don’t hesitate to reach out at [email protected]. We’re always here to support your journey toward mindfulness and growth!

Response from WiseyAug 14, 2025

Dear Rachel! Thank you for giving us the feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with your subscription and refund. We understand how concerning repeated charges can be, and this is not the experience we want for our users. Please contact our support team at [email protected] with your account details so we can review your case. Thank you for your patience, and we appreciate you bringing this to our attention!

Response from WiseyAug 12, 2025

Dear Christopher! Thank you for sharing your honest thoughts with us. We understand your concern about the timing of the review request, and we appreciate your perspective, especially considering that our program is designed to unfold over the course of a month. Your feedback has been noted, and we will review our process to ensure it aligns better with the user experience. We’re glad we could address your concern directly. We hope to hear from you again sometime soon and wish you all the best!

Response from WiseyAug 14, 2025

Dear Shannon! Thanks for reaching out. We’re very sorry to hear about your experience and understand your frustration. Our intention is never to cause stress or take advantage of anyone, and we sincerely regret if our communication around subscription terms was unclear. We value feedback like yours and will review how we present subscription details to make them clearer and more transparent. Regarding refunds, we encourage contacting our support team at [email protected] so we can review your case individually and see how we can help!