Adrian T.
Don’t sign up!
I signed up to this app based on a £9 subscription. I have since been charged £39.99 the following month having not even used the app. Upon receiving an email stating that I been charged I immediately contacted the app to request a refund. They responded offering free months of subscription instead of a refund which is of no use to me as I haven’t used the app at all. Following my response requesting a refund again I’ve had no response. Terrible customer service, stay well clear of this scam! They con people into signing up with low price offers and then wait until you have forgotten before stinging you with a high price subscription with no intention of providing a refund. Terrible company with terrible morals. If this app is designed to support people then they’re frauds! Do not sign up!
Response from WiseyMay 14, 2026
Hi Adrian, We’re very sorry to hear about your experience and the frustration caused by the unexpected charge. At Wisey, we aim to ensure subscription terms are clear and user-friendly, and we regret that this was not your experience. We understand how upsetting it is to be charged for a service you did not intend to continue using. We have now issued a full refund for the charge you mentioned. Please email us at [email protected] if you have any additional questions or feedback. Thank you for your feedback, as it helps us improve both our communication and overall customer support!